Breanna Schultz
Sacramento
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Dedicated customer service professional with expertise in complaint resolution, order processing, and account management. Committed to delivering exceptional service that fosters customer loyalty and satisfaction.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative/Front Desk Agent
Inter Solutions Cal. North
Sacramento
09.2025 - Current
- Assisted customers with inquiries and provided product information.
- Resolved complaints and escalated issues to management when necessary.
- Processed orders and managed customer accounts efficiently.
- Collaborated with team members to improve service delivery standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Promoted available products and services to customers during service, account management and order calls.
- Coordinated check-in and check-out processes efficiently.
- Maintained cleanliness and organization of the front desk area.
- Maintained cleanliness of lobby area at all times.
Customer Service Cashier
Walgreens / Granite Bay
Granite Bay
09.2022 - 10.2025
- Processed customer transactions efficiently at point of sale.
- Assisted customers with product inquiries and recommendations.
- Managed cash register operations including handling cash and credit payments.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Resolved customer complaints by providing prompt and effective solutions.
- Monitored inventory levels, restocking items as needed on sales floor.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Complied with all health and safety regulations while performing job duties.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Recommended, selected, located, and obtained products to meet customer needs.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Customer Service Representative
Goodwill Inc
West Sacramento
08.2019 - 03.2021
- Assisted customers with inquiries and product information.
- Resolved customer complaints with empathy and professionalism.
- Processed transactions accurately using point-of-sale systems.
- Maintained store cleanliness and organized merchandise displays.
- Trained new staff on customer service protocols and procedures.
- Actively engaged with customers to promote store initiatives.
- Monitored inventory levels and reported restocking needs promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
Medical Assistant Diploma -
High Tech Institute
Sacramento, CA 07.2001 - 05.2003
Skills
- Order processing
- Customer account management
- Point-of-sale operations
- Product knowledge
- Customer engagement
- Multi-task management
- Creative problem solving
- Account management
- Delivery scheduling
- Empathy and patience
- Filing
- Researching
- Call center procedures
- Administrative support
- Call center experience
- Retail store support
- Multitasking and organization
- Clerical support
- Customer service
Affiliations
Volunteer for Front Street Animal Shelter. And the H.O.A.P program .
Timeline
Customer Service Representative/Front Desk Agent
Inter Solutions Cal. North
09.2025 - Current
Customer Service Cashier
Walgreens / Granite Bay
09.2022 - 10.2025
Customer Service Representative
Goodwill Inc
08.2019 - 03.2021
Medical Assistant Diploma -
High Tech Institute
07.2001 - 05.2003