ROBIN SINGH
Langley,BC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Enforcement & Security Officer
Genesis Security Group
10.2023 - Current
- Acted quickly during emergency situations to reduce opportunity for damage and injury. Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Acted quickly during emergency situations to reduce opportunity for damage and injury. Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
SUPERVISOR
HUNDAL SECURITY
07.2022 - 09.2023
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Boosted team performance by developing customer service training materials and conducting service training.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Customer Service Representative
HAKAM INDEPENDENT GROCER
12.2021 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers. Answered customer telephone calls promptly to avoid on-hold wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided primary customer support to internal and external customers.
Education
Associate of Arts - Music
Kwantlen Polytechnic University
Surrey, BC09.2023
Skills
- Personnel Screening
- Emergency Response
- Arrest Procedures
- Investigation Documentation
- Strategic Planning
- Staff Management
- Schedule Development
- Operations Management
- Consultative Sales
- Complaint Resolution
- Product Knowledge
- Call Management
- Data Entry
- Paperwork Processing
- MS- Office
- Adobe Suite
- Powerpoint
- Time Management
- Flexibility
Timeline
Enforcement & Security Officer
Genesis Security Group
10.2023 - Current
SUPERVISOR
HUNDAL SECURITY
07.2022 - 09.2023
Customer Service Representative
HAKAM INDEPENDENT GROCER
12.2021 - 08.2023
Associate of Arts - Music
Kwantlen Polytechnic University
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