Amy Thomas
Long Beach
Summary
Dedicated security professional with extensive experience at the Aquarium of the Pacific, excelling in emergency response and incident reporting. Proven ability to enhance safety through effective surveillance and conflict de-escalation. Skilled in staff management and building relationships, ensuring a secure and welcoming environment for all visitors. First aid certified. Ability to stay calm in intense situations.
Overview
15
15
years of professional experience
Work History
Security Officer/ Senior Security Officer
Aquarium of the Pacific
Long Beach, CA
03.2016 - Current
- Monitored premises and ensured safety compliance for visitors and staff.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
- Responded quickly to incidents, coordinating with local law enforcement as necessary.
- Assisted in training new security personnel on protocols and emergency procedures.
- Led a team of security officers, providing guidance and support in their daily work duties
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in interviewing potential employees for hire
Cashier (seasonal)
Honey Baked Ham Co.
Lakewood, CA
03.2020 - 04.2020
- Processed customer transactions accurately and efficiently to enhance overall service experience.
- Assisted customers with product selection and inquiries.
- Maintained clean and organized work space to create a welcoming environment.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases and locate items
Security Officer
Securitas Security Services USA
Signal Hill
03.2011 - 08.2014
- Monitored premises to ensure safety and security of individuals and property.
- Conducted regular inspections of buildings and grounds to identify potential hazards.
- Responded promptly to alarms, incidents, and emergencies while maintaining calm demeanor.
- Collaborated with law enforcement to report suspicious activity and maintain safety of workplace
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
- Checked and verified photo identification prior to allowing authorized personnel on property
- Reported suspicious activities and persons to security lead and law enforcement when neccesary
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Patrolled and monitored premises in vehicle and by foot.
- Acted quickly during emergency situations to reduce opportunity for security breaches
Education
High School Diploma -
David Starr Jordan
Long Beach, CA05-2009
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Superior customer service
- Emergency response
- Surveillance
- Complex Problem-solving
- Relationship building and management
- Security screenings
- Conflict de-escalation
- Threat assessment
- Staff management
- Dispatch
- Personnel screening
- Active shooter training
- Workplace violence prevention
- Emergency evacuation procedures
- Interior and exterior patrol
- Alarm monitoring
- Fire safety training
- Workplace safety
- Verbal and written communication
- Reliability
- First aid certified
Timeline
Cashier (seasonal)
Honey Baked Ham Co.
03.2020 - 04.2020
Security Officer/ Senior Security Officer
Aquarium of the Pacific
03.2016 - Current
Security Officer
Securitas Security Services USA
03.2011 - 08.2014
High School Diploma -
David Starr Jordan