Summary
Overview
Work History
Education
Skills
Languages
Awards
Timeline
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Robin Reid

Pasadena,Newfoundland and Labrador

Summary

At CAS Convenience Limited, I spearheaded initiatives that significantly enhanced customer retention through personalized shopping experiences and optimized pricing strategies. My adeptness in business administration and relationship building fostered a loyal customer base and a positive workplace. Achievements include expanding market reach and streamlining inventory control, underpinning a notable increase in store sales.

Overview

7
7
years of professional experience

Work History

Store Owner

CAS Convenience Limited
12.2017 - Current
  • Improved customer retention rates by developing personalized shopping experiences.
  • Optimized pricing strategies to maximize revenue while maintaining customer loyalty.
  • Streamlined budgeting processes for improved resource allocation.
  • Expanded market reach by launching targeted promotional campaigns.
  • Fostered a positive work environment with open communication and feedback.
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
  • Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
  • Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Managed day-to-day business operations.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.

Education

Associate of Applied Science - Business Administration

College of The North Atlantic
Corner Brook, NL
06-1993

Skills

  • Store operations
  • Business networking
  • Store maintenance
  • Performance analysis
  • Business administration
  • Inventory control
  • Merchandise planning
  • Employee scheduling
  • Staff hiring
  • Social media marketing
  • Relationship building
  • Customer relations
  • Staff management
  • Human resources
  • Cash flow optimization
  • Customer service

Languages

English
Full Professional

Awards

Small Business award for best covid response

Small Business award for Customer Service

Timeline

Store Owner

CAS Convenience Limited
12.2017 - Current

Associate of Applied Science - Business Administration

College of The North Atlantic
Robin Reid