Robin Mckone
Pouce Coupe,BC
Summary
Expert retail sales professional offering Number years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.
Overview
19
19
years of professional experience
Work History
Cashier Supervisor
Shoppers Drug Mart
09.2001 - 08.2020
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Education
South Peace Senior Secondary
Dawson Creek Skills
- Effective Working Relationships
- Safety Procedures
- Cycle Counts and Audits
- Customer Complaint Resolution
Timeline
Cashier Supervisor
Shoppers Drug Mart
09.2001 - 08.2020
South Peace Senior Secondary
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