Raeye Ermias
Toronto,ON
Summary
I am interested in applying for a position as a part-time employee. I am a customer-focused and a service oriented individual with good interpersonal and quick learning skills. I am confident that my volunteer experience coupled with my strong work ethic and experience will make me an excellent fit for this role. I'm a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level part-time positions. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Cashier Supervisor
Loblaws (416)-588-3756
08.2021 - 01.2023
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Babysitter
Seble Weldetsadik
01.2020 - 02.2021
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Since I have lots of experience with volunteering with kids when I tutored and coached an elementary swim team, parents who knew me or of me would ask me to babysit.
Caterer
Samuel Deribew (647)-985-9802
01.2019 - 01.2020
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
Volunteer
People to People organization
12.2018 - 01.2019
- Assisted guests to their seats
- Check coats upon arrival of guests
- Cleaned and organized hall area before and after event
- Auctioned off items to guests
- Sold raffle tickets to guests
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
Swim Team Volunteer | Swim Coach Volunteer
St. Brendan Catholic School, School
09.2016 - 09.2018
- Trained the students in their practices for an upcoming competition
- Taught students new skills
- Assist with any tasks as required and/ or as directed
- When I attended this elementary school I was actually a part of this swim team and always told myself that when I would start high school I would come back to volunteer and help coach the students since the kids knew me and already felt comfortable around me, as well as their parents. I also enjoy swimming and just getting the opportunity to coach and help the students out was always something I wanted to do once reaching highschool. Since I have experience working with kids and being told by my teachers and parents that I’m a people person.
Volunteer Math Tutor
Kumon
08.2016 - 01.2017
- Assisted students with math problems
- Marked the homework they handed in
- People to People Aid
Education
Secondary School diploma -
St. John Paul II Catholic Secondary School
Toronto, ON06.2020
Bachelors Degree - Work And Labour Studies
York University
Toronto, ON06.2024
Skills
- SKILLS AND HOBBIES
- Customer services
- Supervision
- Proficient with computers and software
- Swimming
- Travelling
- Teamwork skills
- Fast learner
- Time management
- Regulating Schedules
- Skills Development
- Taking Initiative
- Friendly
- Hard worker
- Leadership
- Organization
- Perseverance and motivation
- Ability to work under pressure
- Confidence
- Store Opening and Closing
- Front-End Support
- Financial Recordkeeping
- Issue Resolution
- Till Counting
- Delegation and Supervision
- Verbal and Written Communication
- Handling Complaints and Inquiries
- Effective Working Relationships
- Maintaining Clean Work Areas
Timeline
Cashier Supervisor
Loblaws (416)-588-3756
08.2021 - 01.2023
Babysitter
Seble Weldetsadik
01.2020 - 02.2021
Caterer
Samuel Deribew (647)-985-9802
01.2019 - 01.2020
Volunteer
People to People organization
12.2018 - 01.2019
Swim Team Volunteer | Swim Coach Volunteer
St. Brendan Catholic School, School
09.2016 - 09.2018
Volunteer Math Tutor
Kumon
08.2016 - 01.2017
Secondary School diploma -
St. John Paul II Catholic Secondary School
Bachelors Degree - Work And Labour Studies
York University
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