Robin Matthew
Orillia,ON
Summary
Adept Salon Manager and Social Services Worker, self-employed, excelling in customer service and problem-solving. Boosted client loyalty through personalized beauty techniques and exceptional interpersonal skills. Streamlined operations, enhancing efficiency and safety. Proven track record in fostering client satisfaction and maintaining high standards of cleanliness and sanitation.
Overview
15
15
years of professional experience
Work History
Salon Manager
Self Employed
10.2013 - Current
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Enhanced client satisfaction by providing personalized consultations including hair colours, permanent waves, and recommendations based on individual needs.
- Maintained general appointment calendar and set shift schedules.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Enhanced client satisfaction by providing exceptional customer service to maintain a strong reputation within the local community.
- Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
- Streamlined salon operations for increased efficiency by implementing new appointment scheduling system.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
Social Services Worker
Self Employed
01.2010 - 10.2012
- Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
- Facilitated group therapy sessions, fostering a supportive environment for personal growth and healing.
- Led workshops on various topics relevant to client populations, enhancing knowledge and skill development among participants.
- Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.
Education
Hairstylist License - Hairdresser
Newmarket Hairdressing School
Newmarket, ON03.2012
Diploma - Social Service Worker
Seneca College of Applied Arts And Technology
North York, ON04.2010
Skills
- Customer Service
- Problem-solving skills
- Diverse hairstyles
- Beauty Techniques
- Customer Needs Assessment
- Effective Multitasking
- Salon safety and security
- Client Relations and satisfaction
- Cleanliness and sanitation
- Health and Safety Regulations
- Advanced interpersonal skills
- Decision-making skills
Timeline
Salon Manager
Self Employed
10.2013 - Current
Social Services Worker
Self Employed
01.2010 - 10.2012
Hairstylist License - Hairdresser
Newmarket Hairdressing School
Diploma - Social Service Worker
Seneca College of Applied Arts And Technology
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