Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniela Domazetis

Oshawa,ON

Summary

Results-oriented Salon Manager adept at hiring, developing and leading strong teams. Trend-savvy and fashion-forward with passion for mastering emerging trends to meet client needs. Motivated Salon Manager offering strong work ethic and positive attitude. Efficient, accurate and detail-oriented Salon Manager with innate drive to provide exceptional service. Attentive to client preferences and modern trends in aesthetics. Positive attitude with consistent record of building clientele and achieving high rates of client retention. Enthusiastic salon professional familiar with current hairstyles and cuts. Outgoing, friendly and knowledgeable of modern fashions. High-energy Manager enthusiastic about empowering teams to help others. Brings demonstrated team and program leadership abilities honed in fast-paced environments. Accomplished in exceeding sales and service objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Salon Manager

Valentinos Grande Salon
02.2021 - Current
  • Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
  • Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
  • Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
  • Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
  • Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.
  • Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Implemented measures to improve employee retention rates by offering competitive salaries, benefits packages, and opportunities for advancement within the company.
  • Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
  • Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
  • Cultivated relationships with suppliers to secure favorable pricing on top-quality products while managing costs effectively.
  • Handled employee scheduling and coverage needs during business hours.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Maintained general appointment calendar and set shift schedules.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Promoted business through marketing initiatives and use of social media.
  • Delegated workplace responsibility to appropriate staff.

Floor Merchandizer

H&M Hennes & Mauritz
09.2020 - 02.2021
  • Enhanced store sales by strategically arranging products and creating visually appealing displays.
  • Collaborated with store management to develop floor plans for optimal customer flow and product visibility.
  • Increased customer satisfaction by ensuring timely restocking of high-demand items and maintaining organized shelves.
  • Analyzed sales data to make informed decisions on product placement, resulting in improved store performance.
  • Contributed to the visual branding of the store by following company guidelines and executing compelling merchandise presentations.
  • Provided excellent customer service, addressing inquiries on product locations, availability, and features while maintaining a professional demeanor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.

Assistant Manager

Mc Donalds
04.2010 - 08.2020
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Education

No Degree - Social Service Worker

Durham College
Oshawa, ON
04.2017

No Degree - Early Childhood Education

Durham College
Oshawa
04.2015

High School Diploma -

J Clarke Richardson
Oshawa
06.2013

Skills

  • Supply Management
  • Talent Recruitment
  • Cleanliness and Sanitation
  • Scheduling
  • Employee Development
  • Safety Awareness
  • Budget Administration
  • Conflict Mediation
  • Account Management
  • Business Development Strategy
  • Product Development
  • Training Staff
  • Staff Motivator
  • Client Satisfaction
  • Problem-Solving Skills
  • Customer Service
  • Performance Improvement
  • Financial Management
  • Compliance Knowledge
  • Restaurant Experience
  • Advanced Interpersonal Skills
  • Customer Needs Assessment
  • Product Promotion
  • Guest Relations
  • Staff Collaboration
  • Recruitment and Hiring
  • Revenue Growth
  • Employee Relations
  • Project Management
  • Client Relations
  • Task delegation
  • Decision making
  • Appointment scheduling
  • Problem solving
  • Customer service excellence
  • Client retention
  • Performance evaluation
  • Organizational skills
  • Product knowledge
  • Team leadership
  • Budget management
  • Goal setting
  • Time management
  • Staff training
  • Brand representation
  • Conflict resolution
  • Health and safety regulations
  • Decision-Making
  • Social Media Marketing
  • Employee Training
  • Budget Preparation
  • Microsoft Office

Languages

Serbian
Native or Bilingual
Greek
Native or Bilingual
Spanish
Professional Working

Timeline

Salon Manager

Valentinos Grande Salon
02.2021 - Current

Floor Merchandizer

H&M Hennes & Mauritz
09.2020 - 02.2021

Assistant Manager

Mc Donalds
04.2010 - 08.2020

No Degree - Social Service Worker

Durham College

No Degree - Early Childhood Education

Durham College

High School Diploma -

J Clarke Richardson

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Daniela Domazetis