ROBIN MACLEOD
Puslinch,ON
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
26
26
years of professional experience
Work History
Sales Representative
Re/MAX Real Estate Centre
11.2011 - Current
- Prepare a business plan annually to achieve goals for the year - Meet or exceed monthly targets
- Develop long lasting relationships with clients through excellent customer service
- Increase sales volume through repeat business and business referrals
- Stay informed about new regulations and changing market trends
- Generated new leads through networking and attending industry events.
- Leveraged data-driven insights from market research to inform decision-making during client presentations.
District Sales Manager
Old Dutch Foods
01.2003 - 01.2011
- Interviewed, trained, and managed fifteen full time sales people and three part-time merchandisers.
- Managed a distribution centre
- Responsible for over six hundred stores in my district
- Provided support and coaching in the stores with my sales team weekly to help them achieve their sales targets
- Completed the weekly order of product for the distribution center and kept daily inventories
- Responsible for weekly payroll
- Prepared and presented semi-annual sales targets and goals for my district
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Sales Representative
Garden City Distribution
01.2000 - 01.2003
- Called on stores in my territory on a regular weekly basis
- Merchandised and built promotional displays within the store to achieve sales targets
Store Manager
Tip Top Tailors
01.1998 - 01.2000
- Achieved weekly sales targets through supporting staff and building a loyal customer base
- Interviewed, hired, and trained sales staff
- Performed semi-annual inventories
- Coached staff on selling techniques and upselling
- Scheduled the staff and completed payroll weekly
- Monitored daily cash discrepancies and inventory shrinkage
Education
Skills
- Highly experienced with negotiations, property appraisals, agreements, leases, legal agreements, surveys, and landlord and tenant act
- Some knowledge of Expropriations Act and Environmental Protection Act
- Proficient in all aspects of real estate transactions such as effective communication regarding all documentation required to purchase or lease property
- Computer Proficiency and Microsoft Office
- Excellent Written and Verbal Communication
References
References provided upon request
Languages
Timeline
Sales Representative
Re/MAX Real Estate Centre
11.2011 - Current
District Sales Manager
Old Dutch Foods
01.2003 - 01.2011
Sales Representative
Garden City Distribution
01.2000 - 01.2003
Store Manager
Tip Top Tailors
01.1998 - 01.2000
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