Tammy Laurenson

• Comprehensive understanding of the Expropriations Act, while maintaining Public Transportation Highway Improvement Act, Corridor Management policies, as well as Municipal By Laws. Working within legal framework governing property acquisition and rights-of-way management effectively within transportation infrastructure projects.
• Completed comprehensive narrative appraisals and other reports by conducting in-depth analysis of real estate activities. This analysis serves to formulate informed conclusions regarding market value of property rights being acquired, including those for partial takings.
• Using rigorous methodologies to ensure accuracy and reliability in value assessment. Systems such as ArcGIS, Geowarehouse, Municipal Property Assessment Corporation assist.
• Explaining impacts of acquisition on property overall value and addressing any unique considerations associated with partial takings.
• Mediate with owners and their legal representatives ensuring that property rights are valued in accordance with legal requirements and market standards.
• Negotiating with property owners and their legal representation during acquisition for highway reconstruction and construction projects.
• Skilled negotiator, maintaining professionalism, integrity, and a commitment to upholding rights of property owners outlined in the Expropriations Act.
• Negotiation strategy using open communication, active listening, and thorough understanding of both the project's requirements and concerns of property owners. Engaging with property owners and legal representatives with respectful and collaborative manner, seeking mutually beneficial solutions that address their needs while also advancing transportation project's objectives.
• Throughout negotiation processes, ensure property owners are fully informed about their rights under the Expropriations Act and are treated with fairness and transparency. Adept at handling various aspects of negotiations, including discussions on damages, injurious affection, business loss, and lessee's interests, with sensitivity and professionalism.
• Fostering trust and goodwill through constructive dialogue and fair dealing, to reach agreements that are equitable and in t best interest of all parties involved. Navigate negotiations successfully, securing necessary property rights while maintaining positive relationships with property owners and their representatives.
• Actively engage with various sections of Ministry contributes to collective effort towards successful completion of projects and team building.
• Possess proficiency in utilizing Property Management Information Systems (PMIS), ability to navigate efficiently and leverage functionalities to streamline tasks, enhance productivity, and ensure accuracy in property management processes.
• Tailor agreements/permissions to specific circumstances, seeking legal advice as needed to ensure accuracy and completeness.
• Attending and actively participating in public forums, such as Public Information Centres (PICs), alongside Project Managers, both internal and external
• Identify and assist in resolution of contamination issues by field investigations. Review relevant information to provide a report.
• Field inspections/investigation preformed for appraisals, acquisitions, potential contamination, and demolitions.
• Contact contractors for residential house relocation tender, provide comprehensive details to ensure accurate bids and proposals.
• Review and analyze public or agency inquiries, ensuring accurate and timely responses.
• Maintain detailed records of negotiations, agreements, and correspondence for documentation and reporting purposes.
• Being mentored by Senior Property Agent to enhance negotiation/resolution skills

Multiple job titles:

• Supervisor/Customer Service
• Recruitment and Training
  Manager, File Maintenance
• Cash office
• Schedule Writer & Payroll

• Managed team of customer service representatives, ensuring efficient shift operations and high-quality service.
• Developed comprehensive training programs for new hires, leading to faster onboarding and integration into the team.
• Ensured compliance with company policies and procedures, maintaining a safe and professional work environment.
• Monitored performance metrics to identify areas for improvement, implementing targeted strategies to achieve desired results.
• Collaborated with other supervisors to coordinate staffing needs across multiple shifts, optimizing resource allocation and minimizing downtime.
• Implemented quality assurance measures to monitor customer interactions, promoting consistent service excellence across the team.
• Assisted with recruiting efforts to attract top talent in the industry, contributing to a highly skilled workforce that consistently exceeded performance goals.
• Evaluated employee performance. Recognizing achievements and providing constructive feedback for growth opportunities.
• Coordinated shift schedules effectively, ensuring appropriate coverage during peak hours and maintaining customer satisfaction levels.
• Served as a liaison between upper management and frontline staff, effectively communicating expectations and updates regarding company initiatives or changes in policy.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Hired, managed, developed and trained staff, established and monitored goals
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Completed bi-weekly payroll for 100 plus employees.
• Interceded between employees - diffused tense situations.
• Worked within rules, regulations, and laws of the Company and Union.

• Experienced in residential, recreational, waterfront and woodland property
• Worked within strict deadlines in a fast-paced environment to ensure superior results
  Evaluate and investigate all collected information to determine all facts,
• Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
• Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
• Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Advised clients on market conditions and property value for informed decision-making.
• Reviewed market research data and changed sales plans
• Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
• Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
• Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
• Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
• Property site visits properties and using Paragon and Lands Titles programs to establish comparable values (appraisal ) with similarities.
• Advising clients on market conditions, economic conditions, and legal requirements.
• Input property information accurately on listing agreements plus advertise the property with Multiple Listing Services within the rules and regulations provided.
• Tactfully deal with clients, professional clients, public, peers at other companies and team members when requesting information for clarification on highly confidential matters in person, by telephone, in
  writing and electronic communication.
• Strength and ability to analyze needs and create unique solutions designed to yield a sound investment and profitable outcome.
• Explained financial requirements and analytical data to potential buyers and
  sellers.
• Advised clients on market conditions, pricing and legal requirements for property transactions.
• Applied various methods to build a client base, including networking,email, and social media.
• Evaluated borrowers for financial risk, estimating mortgage payments, insurance, and property taxes.
  Cultivated relationships with bankers, appraisers, and lenders established long-term relationships.

• Experience in property acquisition for the City of Thunder Bay.
• Investigated and researched properties to determine value
• Provided recommendations for consultants and contractors and prepared work orders for property clean up once tenders were reviewed
• Site inspections to maintain property integrity completion of in house reports and evaluations
• Managed city-owned properties for future use
  Determined facts and figures regarding unique properties with special circumstances pertaining to towers. These properties had special leases
  with the owners to have items located on the subject property
• Performed field investigations and evaluations including those related to complex properties
• Communicated with industry professionals to foster best practices to enhance quality service
• Reviewed external appraisal reports ensured completeness to provide recommendations to dispose and or acquire property
• Provided recommendations for acquisitions, lease, sales, and clean up.
• Negotiated all terms and determined value during the acquisition being empathetic, listened, discussed and resolved the issues together to create a
  positive outcome.
• During negotiations written notes are all documentation was kept in order and filed
• Drafted and presented contracts, purchase agreements, closing statements and leases.
• Arranged and oversaw property closings, including document signing

• Located woodlands using Geowarehouse
• Consultant for Bowater to locate woodlands and negotiated purchases.
• Presented agreement and negotiated terms and conditions
• Reported to the Procurement department and works as a team player with the woodland consultant