Robin Hipel
Administrative
Aurora,ON
Summary
Creative, energetic, professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
37
37
years of professional experience
5
5
Certification
Work History
Office Administrator
TYLin International Canada Inc.
Vaughan, ON
01.2021 - Current
- Scheduled appointments for senior management team members using Outlook calendar system.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Created and managed budgets for travel, training and teambuilding activities.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Ordered office furniture when necessary following approval from management team.
- Organized monthly staff meetings ensuring agendas were distributed in advance.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized and maintained filing systems, including electronic databases and records.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Maintained customer confidence and protected operations by keeping information confidential.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Coordinated onsite training events with outside vendors and online webinars.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated and managed daily administrative operations of the office.
- Created memos, letters and other documents, fostering internal and external communication.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Controlled access to restricted areas within the office building through issuing visitor badges.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated with others to discuss new opportunities.
- Delivered products to customer locations on time.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Reviewed completed work to verify consistency, quality and conformance.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Filtered emails based on importance and escalated issues to leadership.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Coordinated office purge of documents.
- Organized all aspects for corporate office move.
- Implemented teams calling platform for office.
- Certified Member of the Joint Health and Safety Committee (3 years)
Associate Member Services
CLUB LINK
King City, ON
01.2011 - 01.2012
- Answer phone calls inquiries from members about their accounts
- Transactions with members who came into head office
- Explanation of monthly statements to members
- Handling Chit disputes with members
- Collections of accounts (house, membership and annual dues account)
- Annual Dues – responsible for all cheques received from members for annual dues and for installment payment of annual dues
- Accounts receivable
- Credit card processing – acquiring approval codes through automated services
- Spread sheets for trial balance
- Knowledge of ClubCorp memberships and programs
- Knowledge of all ClubLink membership accounts
- Dealt with escalated calls from members.
- Set up and activated customer accounts.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Strengthened customer retention by offering discount options.
- Assisted members in resolving issues or complaints in a timely manner.
- Provided support for new and existing members regarding services offered.
- Led on- and off-site customer support teams across multiple time zones.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Ensured compliance with policies and procedures related to member services.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Collected deposits or payments and arranged for billing.
- Made outbound calls to obtain account information.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered inbound calls, chats and emails to facilitate customer service.
- Educated customers on special pricing opportunities and company offerings.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Consulted with customers to resolve service and billing issues.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Interpreted customer needs by responding promptly to inquiries via phone or email.
- Developed and maintained relationships with members to ensure satisfaction with services.
- Performed administrative tasks associated with managing membership accounts, including updating contact information.
- Identified needs of customers promptly and efficiently.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Answered calls to assist with customer questions and concerns.
Owner of esthetics Business
Amberview Esthetics
01.1987 - 01.2011
- Appointment bookings
- Customer services
- Product ordering
- Telephone inquires
- Equipment repair & sterilization
- Account receivable and payable
- Bank deposits
- Marketing
- Sales.
Executive Assistant for the President
Metrus Properties Ltd
01.1995 - 01.1999
- Standardized letter format for company
- Booked board meetings, organized lunches, Christmas parties and company corporate events
- Responsible for Liaison with office staff and president
- Ordered all office supplies
- Oversaw all small office equipment repair
- Booked travel and itinerary
- Switchboard relief
- Implemented filing procedures
- Reported directly to the President
- Responsible for all correspondence to and from the president
- Typed legal documentation for Lease Agreements, Purchase and Sale Agreements, L/C, Banking Correspondence etc
- Proficient in Windows, MS Word, Excel, Power Point, Electronic Mail
- Bank deposits
- Account payable and receivable
- Dealt with customer/lease complaints
- Collection of overdue rent accounts
- Follow up in outstanding Accounts Receivable invoices.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Coordinated multiple schedules using online calendaring system.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Set up meeting and event logistics for senior management and updated calendars.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Prepared invoices and drafted memos for executives.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Took detailed notes in meetings and disseminated information afterward.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Managed all aspects of catering needs for special events hosted by the organization.
- Greeted visitors warmly upon arrival at the office premises.
- Conducted research on various topics as requested by executives or senior management personnel.
- Researched and prepared information for presentations to high-level executives.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Maintained confidential records and files related to executive operations.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Monitored incoming emails and responded accordingly in a timely manner.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Developed effective filing systems for easy retrieval of information when needed.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Updated and implemented administrative and executive support policy changes and monitored effects.
- Coordinated meeting and work schedules for staff teams and executives.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Executed special objectives and projects in response to executive team and board member requests.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Completed day-to-day duties accurately and efficiently.
Juniour Accounting Clerk / Executive Assistant
Metrus Development
01.1990 - 01.1994
- Responsible for invoicing, accounts receivable and payable
- Tax installments, distribution and payments
- A/R payments from farmers for property taxes
- Bank deposits, mail distribution, reception relief, filing
- Minutes for joint venture meetings.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Received and recorded cash, checks and transfers.
- Supported clerical and administrative needs of senior department staff.
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Resolved billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records.
- Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
- Provided support to the Accounts Payable department as needed.
- Matched orders with invoices and recorded required information.
- Verified accuracy of vendor invoices against purchase orders before entering into system for payment processing.
- Coded invoices and other records to maintain organized and accurate records.
- Delivered products to customer locations on time.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
Clerical plumbing permits clerk
region of york plumbing department
01.1988 - 01.1990
JuniorMetrusMetrusTYLin
- Issuing Plumbing Permits
- Payment of permits via cash or cheque
- Answering phones
- Dealing with the public at the counter
- Customer complaints.
MAIL CLERK – DATA ENTRY LEVEL
ALLSTATE INSURANCE
01.1987 - 01.1988
- Started in mailroom; distributed and filled mail
- Promoted to data entry clerk in two months
- Responsible for data entry of all new auto policies.
Education
Diploma -
Huron Heights High School
AmberviewCidesco International Diploma -
Lams School of Advanced Esthetics
Lams Advanced Esthetic Diploma -
Lams School of Advanced Esthetics
Skills
- Document Scanning
- Staff Management
- Scheduling
- Event Coordination
- Customer Engagement
- Mail Handling
- Business Administration
- Database Entry
- Office Supply Management
- Project Management
- Human Resources
- Meeting Coordination
- Word Processing
- Travel Coordination
- Expense Reporting
- Administrative Support
- Telephone Reception
- File Maintenance
- Inventory Management
- Business Correspondence
- Office Management
- File Organization
- Scanning and Copying
- Mail Routing
- Schedule and Calendar Management
- Planning Events
- Supply Inventory
- Office Administration
- Customer Relationship Management (CRM)
- Operations Management
- Spreadsheet Development
- Report Preparation
- Technical Support
- Time Management
Hobbies and Interests
Small Business Owner – Chic Macrame Art
Certification
- AODA Compliance certificate
- Joint Health and Safety Committee Certificate
- WHMIS Certificate
- Anti Bribery Certificate
- Safety in Five Steps Certificate
Timeline
Office Administrator
TYLin International Canada Inc.
01.2021 - Current
Associate Member Services
CLUB LINK
01.2011 - 01.2012
Executive Assistant for the President
Metrus Properties Ltd
01.1995 - 01.1999
Juniour Accounting Clerk / Executive Assistant
Metrus Development
01.1990 - 01.1994
Clerical plumbing permits clerk
region of york plumbing department
01.1988 - 01.1990
Owner of esthetics Business
Amberview Esthetics
01.1987 - 01.2011
MAIL CLERK – DATA ENTRY LEVEL
ALLSTATE INSURANCE
01.1987 - 01.1988
Diploma -
Huron Heights High School
AmberviewCidesco International Diploma -
Lams School of Advanced Esthetics
Lams Advanced Esthetic Diploma -
Lams School of Advanced Esthetics