Chelsea M. Millar
Woodlawn,ON
Summary
Creative, energetic, eager professional skilled in office administration, business communications, and team collaboration. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
3
3
years of professional experience
Work History
Office Administrator
Just Pools Inc.
Ottawa, Ontario
02.2022 - Current
- Coordinated and managed daily administrative operations of the office.
- Processed invoices on a timely basis according to established procedures.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Filtered emails based on importance and escalated issues to leadership.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Processed financial documents, contracts, expense reports and invoices.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Customer Experience Associate
Bank of Nova Scotia
Ottawa, Ontario
10.2022 - 06.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product inquiries and order status updates.
- Resolved customer complaints quickly and professionally.
- Trained new customer service staff on best practices and company policies.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Provided detailed product information and assistance to customers, improving product understanding.
- Escalated complex customer issues to higher management for resolution.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
Education
Diploma - Office Administration
Algonquin College
Ottawa, ON04-2018
License Certificate -
Canadian Securities Institute
Toronto, ONLicense Certificate - Life License Qualifications Program
Oliver Learning
Toronto, ONSkills
- Administrative Support
- Office Administration
- Scheduling appointments
- Time Management
- Schedule and calendar management
- Scanning and copying
- Verbal Communication
- Inbound phone call handling
- Document Management
- Processing expenses
- Customer Relationship Management (CRM)
- Office Management
- File Maintenance
- Meeting Coordination
- Document Scanning
- Customer Engagement
- Word Processing
- Telephone reception
Timeline
Customer Experience Associate
Bank of Nova Scotia
10.2022 - 06.2024
Office Administrator
Just Pools Inc.
02.2022 - Current
Diploma - Office Administration
Algonquin College
License Certificate -
Canadian Securities Institute
License Certificate - Life License Qualifications Program
Oliver Learning
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