Robin Edwards
Penhold,AB
Summary
Versatile and results-driven professional with a proven track record at ATB Financial, enhancing client satisfaction and streamlining operations. Excelled in CRM software management and significantly improving customer service metrics. Demonstrates exceptional communication and cross-functional coordination, adept at fostering positive client experiences and operational efficiencies.
Overview
19
19
years of professional experience
Work History
Client Experience Advisor
ATB Financial
Penhold, Alberta
08.2015 - Current
- Communicated with internal departments regarding client inquiries and requests for additional services.
- Updated databases with new and modified customer data.
- Performed necessary troubleshooting to determine source of client reported issue.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Administrative Assistant
Canada Safeway
Calgary, Alberta
01.2011 - 03.2013
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Sales/Marketing Associate
Neteller
Calgary, Alberta
07.2005 - 02.2008
- Created product promotion plans and marketing initiatives to increase brand awareness.
- Conducted market research to understand customer needs and preferences.
- Conducted competitive analysis to identify market opportunities and challenges.
- Operated telephone switchboard and routed calls to correct destination.
Education
High School Diploma -
Nutana Collegiate
Saskatoon, SK06-2001
Skills
- CRM software expertise
- Conflict Resolution Training
- Patience and composure
- Exceptional Comunication
- Performance tracking
- Cross-functional coordination
Timeline
Client Experience Advisor
ATB Financial
08.2015 - Current
Administrative Assistant
Canada Safeway
01.2011 - 03.2013
Sales/Marketing Associate
Neteller
07.2005 - 02.2008
High School Diploma -
Nutana Collegiate
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