Micah Carey
Fredericton,NB
Summary
Knowledgeable and dedicated client service professional with extensive experience in Commerce, tech, and research industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Experience Specialist/Business Development Officer
The Learning Bar
01.2021 - 03.2024
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Assisted sales team during pre-project phase with preparation and execution of bid research.
- Represented team during major installation projects and provided project management as dictated by sales team and team needs.
- Served as a liaison between clients and internal departments, ensuring timely resolution of any issues that arose during the engagement process.
- Achieved high levels of customer satisfaction through consistent delivery of quality work, attention to detail, and proactive problem-solving efforts.
- Assisted sales with product research, pricing and lead time information.
- Utilized CRM tools to manage client information effectively, streamlining daily tasks and simplifying reporting processes.
- Interacted with team members across departments to research and resolve customer issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Identified potential partnership opportunities, leading to strategic alliances that drove business growth.
- Collaborated with sales and marketing departments to support client acquisition.
- Developed new sales strategies to target untapped markets, resulting in increased revenue generation.
- Delivered campaigns to solidify new client opportunities and generate new business.
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
- Expanded market share by conducting comprehensive market research and competitor analysis.
Education
Bachelor of Arts - Economics
The University of New Brunswick
Fredericton, NB05.2019
Skills
- Patience and composure
- Exceptional communication
- Sales Support
- CRM software expertise
- Performance Tracking
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Relationship Building
- Microsoft Office
- Customer Account Management
- Business Development
- Process Improvement
Languages
English
Native or Bilingual
Certification
Ecommerce Training - 2020
Timeline
Client Experience Specialist/Business Development Officer
The Learning Bar
01.2021 - 03.2024
Bachelor of Arts - Economics
The University of New Brunswick
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