ROBIN BHATIA
Williams Lake,Canada
Summary
Skilled team player with a strong background in business environments. Works well independently to handle assignments and is always ready to go beyond basic tasks. Quick learner with strong computer abilities. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies, and engaging with customers to promote loyalty and drive sales. Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
8
8
years of professional experience
Work History
Store Manager - Floating Interior District Location
Loblaw Companies Limited - Real Canadian Superstore
10.2024 - Current
- Oversee daily operations, including inventory, cash control, and store procedures
- Manage and motivate staff, ensuring high performance and customer satisfaction
- Drive sales, using SAP to manage stock and ordering, and MicroStrategy for data-driven performance analysis
- Ensure optimal stock levels and efficient rotation, leveraging SAP for real-time inventory tracking
- Manage stores with an average annual revenue exceeding $90 million
- Implement policies to minimize shrinkage and conduct audits
- Maintain store visuals to enhance the customer experience
- Oversee recruitment, training, scheduling, and payroll, optimizing labor costs and efficiency
- Ensure compliance with health and safety protocols
Store Manager - Williams Lake, BC
Shoppers Drug Mart (A division of Loblaw)
Williams Lake, Canada
11.2021 - 10.2024
- Managed store operations, inventory, and cash control for a high-volume location
- Led and coached team members to drive sales and enhance customer service
- Utilized SAP for inventory management and MicroStrategy to track sales data and improve strategies
- Managed a store generating annual revenue over $90 million in sales
- Trained and developed staff, ensuring adherence to company standards
- Implemented loss prevention strategies to reduce shrinkage
- Ensured compliance with safety and operational standards
Store Manager - Rossland, BC
Alpine Drug Mart
Rossland, Canada
12.2020 - 11.2021
- Promoted a team-oriented culture with common sales, service, and productivity goals
- Set performance expectations for employees and implemented improvement plans to reach targets
- Delegated assignments to meet coverage needs and maintain store standards
- Directed and maintained store merchandising standards to present an organized and engaging in-store experience
- Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback
- Managed inventory control, cash control, and store opening and closing procedures
Assistant Store Manager - Trail, BC
Wal-Mart
Trail, Canada
08.2018 - 12.2020
- Assessed Customer Relationship Management (CRM) reports to identify strengths and weaknesses, using findings to develop strategic action plans
- Directed phone calls to shorten service time and steer conversations toward targeted solutions
- Generated, updated, and implemented company policies and regulations
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Rotated merchandise and displays to feature new products and promotions
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
Manager - Trail, BC
Tim Hortons
Trail, Canada
11.2016 - 08.2018
- Selected, managed, and developed a high-performing team of sales associates to meet or exceed sales targets
- Reported losses, employee behavioral issues, complaints, and operational issues to upper-level management
- Oversaw team productivity and results to attain revenue goals and performance targets
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained a professional, organized, and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
Education
Post Graduation - Accounting & Finance
Selkirk College
Castlegar, BCBBA - Commerce and Accounting
Arya College
LudhianaSkills
- MS-Excel
- Store Merchandising
- Supply Ordering
- Revenue Generation
- Team Development
- Customer Service Management
- Payroll Management
- Budget Administration
- MS-Word
- Tally
- Strong Team Player
- Excellent People Skills
- Staff Management
- Store Operations Oversight
Accomplishments
- Selkirk College Dean's List for Academic Achievement, 02/01/20
- Selkirk College Dean's List for Academic Achievement, 04/01/19
- 1st Place Dodgeball Competition, Selkirk College, 02/01/20
Languages
- English, Full Professional Proficiency
- Punjabi, Native or Bilingual Proficiency
- Hindi, Native or Bilingual Proficiency
Timeline
Store Manager - Floating Interior District Location
Loblaw Companies Limited - Real Canadian Superstore
10.2024 - Current
Store Manager - Williams Lake, BC
Shoppers Drug Mart (A division of Loblaw)
11.2021 - 10.2024
Store Manager - Rossland, BC
Alpine Drug Mart
12.2020 - 11.2021
Assistant Store Manager - Trail, BC
Wal-Mart
08.2018 - 12.2020
Manager - Trail, BC
Tim Hortons
11.2016 - 08.2018
Post Graduation - Accounting & Finance
Selkirk College
BBA - Commerce and Accounting
Arya College
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