Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Robin Bhatia

Williams Lake,BC

Summary

Skilled team player with strong background in Business environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

7
7
years of professional experience

Work History

Store Manager

Shoppers Drug Mart
11.2021 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Store Manager

Alpine Drug Mart
12.2020 - 11.2021
  • Promoted team-oriented culture with common sales, service and productivity goals
  • Set performance expectations for employees and implemented improvement plans to reach targets
  • Delegated assignments to meet coverage needs and maintain store standards
  • Directed and maintained store merchandising standards to present organized and engaging in-store experience
  • Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.

Assistant Store Manager

Wal-Mart
08.2018 - 12.2020
  • Assessed Customer Relationship Management (CRM) reports to identify strengths and weaknesses, using findings to develop strategic action plans
  • Directed phone calls to shorten service time and steer conversations towards targeted solutions
  • Generated, updated and implemented company policies and regulations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Manager

Tim-hortons
11.2016 - 08.2018
  • Selected, managed and developed high-performing team of sales associates to meet or exceed sales targets
  • Reported losses, employee behavioral issues, complaints and operational issues to upper-level management
  • Oversaw team productivity and results to attain revenue goals and performance targets.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

Post Graduation In Accounting - Accounting & Finance

Selkirk College
Castlegar, BC

BBA - Commerce And Accounting

Arya College
Ludhiana
06.2016

Skills

  • MS-Excel
  • Store Merchandising
  • Supply Ordering
  • Revenue Generation
  • Team Development
  • Customer Service Management
  • Payroll Management
  • Budget Administration
  • MS-Word
  • Tally
  • Good team member
  • Good at making connections with people
  • Staff management
  • Store operations oversight
  • Customer service management

Accomplishments

  • Selkirk College Dean's List for Academic Achievement Feb 2020
  • Selkirk College Dean's List for Academic Achievement Apr 2019
  • 1st Place Dodgeball Competition Selkirk College Feb 2020

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Store Manager

Shoppers Drug Mart
11.2021 - Current

Store Manager

Alpine Drug Mart
12.2020 - 11.2021

Assistant Store Manager

Wal-Mart
08.2018 - 12.2020

Manager

Tim-hortons
11.2016 - 08.2018

Post Graduation In Accounting - Accounting & Finance

Selkirk College

BBA - Commerce And Accounting

Arya College

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Robin Bhatia