ROBERTO CARLOS MEJIA GARCIA
Montreal,Canada
Summary
Dynamic professional with a proven track record in fraud detection and guest relations, honed at CIBC and across diverse roles in hospitality and customer service. Excelled in reducing fraud instances by leveraging analytical skills and in enhancing customer experiences through exceptional service and multilingual abilities. Adept at fostering team collaboration and representing brand values to upscale clientele.
Overview
7
7
years of professional experience
Work History
Fraud Analyst
CIBC
Montreal, Quebec
01.2024 - Current
- Created strategies to reduce instances of fraud by identifying vulnerabilities in existing processes.
- Maintained up-to-date knowledge of fraud trends, techniques, and regulatory requirements affecting the industry.
- Communicated effectively with customers regarding suspected fraudulent activities or suspicious behavior.
- Performed detailed analysis of financial transactions to identify suspicious activity.
Room Attendant
Fairmont The Queen Elizabeth
Montreal, Canada
05.2022 - 12.2023
- Inspected rooms thoroughly to identify and handle deficiencies, broken items and dirty areas
- Cleaned lobby, hallways and common guest areas throughout shifts to uphold professional standards
- Maintained hotel professionally to provide positive experiences for guests, associates and vendors
- Coordinated cleaning around guest activities for minimal disruption
- Trained new employees regarding cleaning procedures, equipment operation and industry standards
Customer Support Agent
Nespresso
Montreal, Canada
01.2019 - 03.2022
- Answered inbound calls to greet and assist customers with various needs and questions
- Resolved product and service issues promptly
- Navigated multiple systems to identify source of issue
- De-escalated customer complaints using specialized communication techniques
- Provided solutions, recommendations and replacements with empathy and positive feedback
Sales Associate
La Maison Simons
Montreal, Canada
10.2018 - 01.2019
- Embodied company mission and values through honesty, integrity and high-quality performance
- Collaborated with store team to meet periodic sales goals
- Went above and beyond customer expectations for exceptional shopping experience
- Helped customers quickly navigate store and locate items
- Built repeat customer base through excellent service
Busboy
Pizzeria Moretti
Montreal, Canada
01.2018 - 10.2018
- Handled patron requests and alerted servers to customer needs to build loyalty
- Coordinated with servers to improve dining area efficiency
- Reported serious incidents to upper management for resolution and compliance
- Addressed dining room spills quickly to reduce safety hazards
- Responded to special requests promptly to boost customer satisfaction
Education
Sciences Humaines -
College Bois-De-Boulogne
Montreal, QCHigh School Diploma -
Antoine de Saint-Exupery
Montreal, QCSkills
- Guest relations
- Fraud detection
- Telephone and email etiquette
- Multilingual abilities
- Brand representation
- Team collaboration mindset
- Upscale clientele service
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Fraud Analyst
CIBC
01.2024 - Current
Room Attendant
Fairmont The Queen Elizabeth
05.2022 - 12.2023
Customer Support Agent
Nespresso
01.2019 - 03.2022
Sales Associate
La Maison Simons
10.2018 - 01.2019
Busboy
Pizzeria Moretti
01.2018 - 10.2018
Sciences Humaines -
College Bois-De-Boulogne
High School Diploma -
Antoine de Saint-Exupery
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