Mayank Sohal
Kitchener
Summary
Experienced service professional skilled in meeting company goals through dedication and organization. Thrives in high-pressure environments and excels at adapting to new challenges, enhancing the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fraud Analyst
Royal Bank of Canada
08.2024 - Current
- Assessed customer and client data to detect potential fraud risks.
- Utilized specialized software tools designed for detecting patterns associated with fraudulent activity.
- Collaborated with other departments on investigations as needed to review evidence, analyze data, and prepare reports for management.
- Performed detailed analysis of financial transactions to identify suspicious activity.
Catering Server
WinSport
09.2023 - 01.2025
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Financial Services Officer
Single Point Group International
11.2022 - 10.2023
- Managing over 75-100 calls per day
- Achieving individual collection targets in order to meet Department and Company goals.
- Offering advice and assistance in regards to different banking options available for customers.
- Responding to customer requests for products, services, and company information.
Server
Mambo Italiano
12.2022 - 01.2023
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Followed health safety guidelines when preparing and serving food products.
Cabin Supervisor
Air India
06.2019 - 06.2022
- Conducted pre-flight safety checks and inspections of aircraft cabins.
- Coordinated emergency response drills, ensuring all cabin crew members were familiar with their roles in the event of an incident.
- Assigned duties to cabin crew members based on their qualifications and experience levels.
- Collaborated closely with pilots regarding takeoff times and other essential information necessary for successful operations.
- Communicated regularly with ground personnel at airports regarding arrival and departure times or changes in weather conditions which may affect a flight's schedule.
- Responded promptly to any medical emergencies that may arise during a flight.
Flight Attendant
SpiceJet Ltd
09.2015 - 06.2018
- Provided safety instructions to passengers prior to takeoff and landing.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Offered help with connecting flights or ground transportation upon arrival at destination airport.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Adhered to company policies regarding security measures and protocol at all times.
Education
Bachelor of Science - Hospitality & Hotel Administration
Dr. Ambedkar Institute of Hotel Management
05-2013
Skills
- Decision-Making
- Excellent Communication
- Organization and Time Management
- Analytical and Critical thinking
- Risk level determination
- Ethical standards
- Complaint resolution
- Planning and Coordination
- Flexible and Adaptable
- Stress tolerance
- Guest service
- Food safety
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Professional
Education and Training
other
Certification
- Alberta Food Safety Basics
- Pro Serve
Timeline
Fraud Analyst
Royal Bank of Canada
08.2024 - Current
Catering Server
WinSport
09.2023 - 01.2025
Server
Mambo Italiano
12.2022 - 01.2023
Financial Services Officer
Single Point Group International
11.2022 - 10.2023
Cabin Supervisor
Air India
06.2019 - 06.2022
Flight Attendant
SpiceJet Ltd
09.2015 - 06.2018
Bachelor of Science - Hospitality & Hotel Administration
Dr. Ambedkar Institute of Hotel Management
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