Roberta Mall
Indio
Summary
Detail oriented Human Resource Generalist with three years of experience optimizing daily operations and onboarding candidates, complemented by a solid background in corporate office administration. Proven track record in enhancing operational efficiency and resolving complex issues while fostering strong relationships with key decision makers, customers, and team members to further company goals. Equipped with a comprehensive skill set and a commitment to excellence, ready to take on new professional challenges and contribute to team success.
Overview
9
9
years of professional experience
Work History
Small Business Owner
Barrera Solutions LLC
08.2023 - 08.2025
- Consulted with customers to assess needs
- Managed day to day business operations
- Oversaw business budget planning and administration and accounting functions.
- Communicated with clients daily via emails, telephone, texting and social media.
- Oversaw appointment scheduling
- Prepared estimates and invoices for customers and processed payments.
- Promoted business via social media to generate leads.
Human Resource Generalist
Double P Corporation
06.2019 - 03.2022
- partnered with director of human resources in executing daily operations such as recruitment, hiring, maintaining compliance with federal, state, and county regulations, and reporting employee turnover rates to president and vice president of company alongside other assigned tasks.
- Oversaw and ensured employee compliance relations across nine districts encompassing seven states with 71 stores and 800 employees.
- Developed and executed new company programs including referral and bonus initiatives while managing existing programs such as newsletters, personalized employee anniversary gifts, mystery shopper bonuses, and more.
- Tracked and maintained up to date employee permits such as Minor Work Permits, Employee Food Handler Cards, TAM Card, Etc
- Completed and maintained daily employee recruitment through Applicantstack, Job Fairs, Facebook Ad's and more for all levels of employment from Crew Members to District Managers
- Completed all employee OnBoarding through Workbright and administered all new hires into ADP Solutions along with offer letters and background checks
- Assisted in maintaining a strong turnover rate
- Processed and tracked new employee benefits
- Maintained an 'Open Door Policy' for all employees
- Translated and Created English to Spanish forms, documents and emails for Spanish Speaking Employees
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
Office Administration Intern
Double P Corporation
06.2016 - 06.2019
- Assisted Accounting Department with filing and maintaining organized paperwork, entering store inventory, and entering daily cash deposits received from stores
- Assisted Accounting with Accounts payables and Petty Cash
- Assisted Human Resource Department with filing paperwork and completing daily tasks such as sending out certified letters, store packages, and more
- Sorted and organized files, spreadsheets, and reports.
- Performed wide ranging administrative, financial and service related functions.
- Opened and properly distributed incoming mail
- Volunteered to help with special projects of varying degrees of complexity.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
Highschool Diploma -
New Trier Township Highschool
Winnetka, Illinois06-2019
Skills
- Attention to Detail
- Organizational Skills
- Microsoft excel and word
- Time management
- Records management
- New employee orientations
- Regulatory compliance
- Labor law compliance
- ADP workforce now
- Business marketing
Career Break
Voluntary career break from 2022-2025 to care for an aging parent, but opened and operated a small business during this time.
Languages
English
Timeline
Small Business Owner
Barrera Solutions LLC
08.2023 - 08.2025
Human Resource Generalist
Double P Corporation
06.2019 - 03.2022
Office Administration Intern
Double P Corporation
06.2016 - 06.2019
Highschool Diploma -
New Trier Township Highschool