Roberta Knorr
Rancho Cordova
Summary
Dynamic Assistant Manager at Wingstop with a proven track record in enhancing customer satisfaction and operational efficiency. Expert in money handling and team leadership, I successfully improved cash reconciliation accuracy and fostered a motivated work environment, driving performance and service excellence. Committed to staff development and problem-solving in fast-paced settings.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Manager
Wingstop
11.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Kinney High School
Rancho Cordova, CA05.2008
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Staff supervision
Certification
Servsafe manager certification
Timeline
Assistant Manager
Wingstop
11.2023 - Current
Kinney High School
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