Robert Skelding
Saint John
Summary
Dynamic professional with a proven track record at Xerox, excelling in customer service and sales. Recognized for exceeding sales goals by over 40% and enhancing client satisfaction through effective problem-solving and relationship building. Skilled in product sales and committed to delivering exceptional service while fostering team collaboration and continuous improvement.
Overview
12
12
years of professional experience
Work History
Business Enquires Agent
CRA
03.2019 - Current
- Informed clients of policies and procedures to ensure understanding and compliance.
- Maintained accurate records of client communications, transactions, and relevant documentation for seamless operations.
- De-escalated and resolved customer complaints with prompt, professional service.
- Delivered exceptional customer service by proactively addressing concerns during all interactions.
- Consistently met compliance requirements through timely completion of continuing education courses.
- Facilitated training sessions for new agents to enhance team performance.
- Responded to support queue calls from fellow agents, providing assistance across experience levels.
Short Term Rental Specialist (major Accounts)
Xerox
10.2018 - 03.2019
- Provided comprehensive support throughout the rental process, addressing client concerns and resolving issues promptly.
- Contributed to business growth by continuously identifying areas of improvement in sales strategy and client services offerings.
- Enhanced customer satisfaction by providing personalized rental assistance and recommendations.
- Collaborated closely with other departments within the organization, such as finance or delivery teams, ensuring seamless workflow during the rental process.
Inbound Sales Representative
Xerox
08.2017 - 10.2018
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Exceeded productivity targets and sales goals by 40%.
CSR in Client Delivery
Xerox
06.2016 - 08.2017
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
Produce Clerk
Atlantic Superstore
03.2014 - 06.2016
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
Education
High School Diploma -
Samuel De Champlain
Saint John, NB06.2016
Skills
- Positive attitude
- Customer service and care
- Problem-solving
- Relationship building
- Critical thinking
- Customer service
- Basic math
- Goal-oriented mindset
- Product sales
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Business Enquires Agent
CRA
03.2019 - Current
Short Term Rental Specialist (major Accounts)
Xerox
10.2018 - 03.2019
Inbound Sales Representative
Xerox
08.2017 - 10.2018
CSR in Client Delivery
Xerox
06.2016 - 08.2017
Produce Clerk
Atlantic Superstore
03.2014 - 06.2016
High School Diploma -
Samuel De Champlain
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