Jessica Biseau
Dieppe,NB
Summary
A highly organized and hard-working individual looking for a responsible position to gain practical experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Business Enquires Tax Service Agent
Canada Revenue Agency
11.2022 - Current
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Participated in regular meetings to discuss performance metrics, identify areas for improvement, and develop strategies to achieve goals.
Office Administrator Medical
Maritime Allergy Clinic
02.2017 - 02.2022
- Booking appointments, Registering patients, Filling, Accounting for sales
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Customer Service
Atlantic Lottery
10.2016 - 01.2020
- Customer service, Issuing lottery tickets
- Developed and maintained strong relationships to deliver exceptional customer service support.
- Processed payments, entering sales in register for prompt customer service.
- Provided sales and customer service assistance to walk-in traffic
Job Training
Maritime Allergy Clinic
01.2017 - 02.2017
- Filling, Registering patients
CSR - Cell Phone Insurance
Asurion
07.2014 - 02.2015
- Customer service, Issue cell phone replacements
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Key holder, Cashier
Dollarama
10.2013 - 06.2014
- Administrative work, Shelf stocking
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Key holder, Cashier
Athletes World
01.2008 - 03.2013
- Bank deposits, Scheduling, Shipping merchandise, Administrative work
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Education
Office Administration Medical -
NBCC - Moncton, NB
06.2017
Adult High School Diploma -
CCNB - Bathurst, NB
01.2014
Skills
- Strong communication skills in English; Understand and speak some French
- Sincere commitment to providing quality customer service
- Work with computer software - Word, Excel, Access, Outlook, Sage and Medical Transcription
- Strong work ethic; reliable and dependable
- Fast Learner
Tel
506-855-0887
Volunteer Experience
04/2015, Gardening/Service day, NBCC, Moncton
References
- Rachel Dobson, Robertville, NB, 506-546-7101, Rachelle_dobson@live.com, Manager at Athletes World, Bathurst, NB
- Lana Hickey, Bathurst, NB, 506-548-0060, Lana.hickey@servicecanada.gc.ca, Manager at Dollarama, Bathurst, NB and supervisor at Thing 5
Languages
English
Professional Working
Timeline
Business Enquires Tax Service Agent
Canada Revenue Agency
11.2022 - Current
Office Administrator Medical
Maritime Allergy Clinic
02.2017 - 02.2022
Job Training
Maritime Allergy Clinic
01.2017 - 02.2017
Customer Service
Atlantic Lottery
10.2016 - 01.2020
CSR - Cell Phone Insurance
Asurion
07.2014 - 02.2015
Key holder, Cashier
Dollarama
10.2013 - 06.2014
Key holder, Cashier
Athletes World
01.2008 - 03.2013
Office Administration Medical -
NBCC - Moncton, NB
Adult High School Diploma -
CCNB - Bathurst, NB
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