Vanessa Sahagun
Customer Service Professional
Rialto
Summary
Customer-focused professional with a strong background in delivering positive guest experiences and building lasting relationships. Known for creating a welcoming environment, resolving concerns quickly, and supporting team success in fast-paced settings. Brings a proactive attitude, strong communication skills, and a commitment to providing service that keeps customers coming back.
Overview
3
3
years of professional experience
1
1
Certification
1
1
Language
Work History
Barista Trainer
Starbucks
10.2022 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees in groups and in one-on-one scenarios.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Sales Associate
TECOVAS
09.2025 - 01.2026
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Associate of Science - Pharmacy
Chaffey College
Rancho Cucamonga, CA04-2025
High School Diploma -
Eisenhower High School
Rialto, CA06-2022
Skills
Leadership experience
Coffee expertise
Sales expertise
Manual brewing techniques
Health and safety compliance
Team player
CPR and AED certification
Certification
CPR
Timeline
Sales Associate
TECOVAS
09.2025 - 01.2026
Barista Trainer
Starbucks
10.2022 - Current
Associate of Science - Pharmacy
Chaffey College
High School Diploma -
Eisenhower High School