Andrea Hernandez
Oxnard
Summary
Dynamic professional with leadership experience at Starbucks, specializing in team development and health compliance. Proven track record in enhancing operational efficiency and fostering a collaborative environment. Skilled in conflict resolution and proficient in managing multiple tasks, ensuring high-quality service and performance oversight. Committed to continuous improvement and team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
04.2024 - Current
- Trained new baristas on beverage preparation techniques and customer service standards.
- Developed training materials to enhance team knowledge of products and processes.
- Conducted regular skill assessments to ensure proficiency in coffee brewing methods.
- Provided ongoing coaching and feedback to improve performance and customer interactions.
- Collaborated with management to identify training needs based on team performance metrics.
- Implemented quality control measures to maintain consistency in beverage presentation and taste.
- Fostered a positive learning environment that encouraged team collaboration and knowledge sharing.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
Assistant Director
Chick-fil-A
08.2021 - 07.2024
- Collaborated with teams to develop and implement strategic initiatives enhancing operational efficiency.
- Assisted in planning and executing departmental projects, ensuring alignment with organizational goals.
- Developed and maintained comprehensive documentation for policies and procedures, streamlining communication across departments.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain high-quality staff.
- Implemented effective conflict resolution strategies for resolving issues among team members.
Education
High School Diploma -
Rio Mesa High School
Oxnard, CA01-2027
Skills
- Health compliance expertise
- Leadership experience
- Upholding hygiene protocols
- Proficient in managing multiple tasks
- Cooperative floor operations involvement
- Team development
- Sales proficiency
- Workforce performance oversight
- Conflict resolution skills
- Collaborative team member
- Personable interaction skills
- Effective communication
- Childcare experience for toddlers and infants
Accomplishments
- Currently a vocational Nursing student
Certification
- BLS certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista Trainer
Starbucks
04.2024 - Current
Assistant Director
Chick-fil-A
08.2021 - 07.2024
High School Diploma -
Rio Mesa High School
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