Robert Peppin
Edmonton,AB
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
23
23
years of professional experience
Work History
Sales Manager
Bell Mobility
06.2019 - Current
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Sales Associate
Bell Mobility/Virgin Mobile
10.2013 - 07.2019
- Process and reconcile cash deposits daily
- Effectively communicate product and service information to ensure customer satisfaction
- Achieve performance metrics through sales techniques, demonstrated by consistently exceeding sales targets
- Diagnose issues with customer’s phone, process repair and send out to service center if unable to fix in store
- Acting second-in-command in multiple virgin Mobile stores
- Leadership ambassador for SPC Program
Store Manager
Glentel/Target Mobile
02.2007 - 05.2011
- Assisted the team with accomplishing their short-term and long-term goals through coaching and training seminars
- Increase store sales and expand current customer base by compiling and maintaining a customer database for follow-ups and future opportunities
- Consistently contacted and met with other store managers to learn about changes in the market and to develop and implement new sales techniques
- Effectively made monthly schedules at time ensuring budget was never over or under.
Overnight Supervisor
Shoppers Drug Mart
01.2001 - 06.2007
- Managed a team of individuals and responsible for their training and performance evaluation
- Handled customers enquiries and resolved escalated complaints
- Performed inventory and process audits to ensure the safety and security of the store and staff
- Calculated store revenue by completing readouts, credit card reports, department reports, and determining inventory discrepancies.
Education
M.E LaZerte Composite Highschool
Edmonton, ABSkills
- Sales team training
- Analytical problem solver
- KPI Tracking
- Relationship Building
- Staff Management
- Goals and performance
- Verbal and written communication
- Product Knowledge
- Client Relationship Management
- Sales strategy development
References
References available upon request.
Timeline
Sales Manager
Bell Mobility
06.2019 - Current
Sales Associate
Bell Mobility/Virgin Mobile
10.2013 - 07.2019
Store Manager
Glentel/Target Mobile
02.2007 - 05.2011
Overnight Supervisor
Shoppers Drug Mart
01.2001 - 06.2007
M.E LaZerte Composite Highschool
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