ROBERT PAVLACIC
Stoney Creek,ON
Summary
A highly experienced Customer Service Representative with effective communication and teamwork skills. Ability to work well under pressure and provide excellent customer service and sales experience to handle customer complaints and solve problematic situations quickly and effectively. Looking for a company where I can show my strong work-ethic, commitment and ability to quickly learn new things.
Overview
22
22
years of professional experience
Work History
Self-Employed
COMPANION CARE
12.2015 - Current
- Responsible for providing support and assistance with daily living activities
CUSTOMER SERVICE
10.2010 - 03.2014
- Company Overview: APAC
- Responsible for booking appointments for energy services company
CUSTOMER SERVICE REPRESENTATIVE
08.2004 - 01.2007
- Company Overview: PIZZA PIZZA
- Responsible for assisting customers with menu selections for a major restaurant chain
SALES / CUSTOMER SERVICE
10.2003 - 06.2004
- Company Overview: HAMILTON SPECTATOR
- Responsible for selling newspaper subscriptions and trial offers
Education
Business Accounting Diploma (Honours) -
Mohawk College
01.2002
Political Science Bachelor of Arts (Honours) - undefined
McMaster University
01.1995
Skills
- Over 10 years of experience offering excellent customer service
- Responsive in a timely fashion; able to prioritize effectively
- Professional, dedicated work ethic
- Excellent written and verbal communication skills
- Demonstrated ability to handle client issues tactfully to resolve problems
- Outstanding organizational skills and great attention to detail
- Proven track record of consistently delivering excellent service to customers
- Proficiency with call center software and other relevant technology
Languages
English
Full Professional
Timeline
Self-Employed
COMPANION CARE
12.2015 - Current
CUSTOMER SERVICE
10.2010 - 03.2014
CUSTOMER SERVICE REPRESENTATIVE
08.2004 - 01.2007
SALES / CUSTOMER SERVICE
10.2003 - 06.2004
Political Science Bachelor of Arts (Honours) - undefined
McMaster University
Business Accounting Diploma (Honours) -
Mohawk College
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