Lonnette Acorn
Comox,BC
Summary
To obtain a fulltime position
Overview
47
47
years of professional experience
Work History
Assitant Manager/ Scone Production
Church Street Bakery
04.2018 - Current
- Scone production, preparation of mix according to recipe, preparing and production for baking and distribution to other establishments/ outside orders; tiding, cleaning and disinfecting of all counter surfaces, dishes and utensils for next day use.....keeping area clean and tidy....
Building Maintenance Worker/ Security Guard/ Lead Hand/ Nutritional
St. Joseph's Hospital
04.2007 - 09.2017
Security Guard/ OFA Level 2, Housekeeping Lead Hand, Housekeeper/ Nutritional Food Services........
St. Joseph's Hospital
04.2007 - 10.2017
- Sterilzation cleaner, pickup and take away of recycling, waste and Biohazard .....customer/patient service....assist manager or supervisor with general hospital bed/specialty mattress swap out....isolation sterilzation cleaning....lead trainer with new housekeeping employees....assist and respond with Security issues/ alerts within hospital boundaries with Security
- Team.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Wrote detailed reports of all security breaches and investigations.
- Investigated suspicious activities and persons to maintain security of premises.
Janitor/Manager/Customer Service
Leeward Neighborhood Pub/ Leeward Beer and Wine Store
02.2007
Janitorial, Banquet Server/ Housekeeping/ Laundry Attendant
Richmond Inn Hotel
04.2001 - 04.2007
- Service:general cleaning/ managing , customer service, cashier, stocking, shipping and receiving/ inventory...
Customer Service
Robin's Donuts
01.1986 - 01.1989
Beach Harvester
01.1984 - 01.1985
Processor
FANNY BAY OYSTERS
06.1977 - 08.1983
- Harvested oysters/ Seed, .....Harvesting, processing and packaging Half Shell Oysters to businesses
Education
BST Level 1 And 2
Excel College
Courtenay, BC07.2018
OFA Level 2
St. Johns Ambulance
Courtenay, BC05.2007
GP Vanier Sec. School
Courtenay, BC1983
Skills
- CUSTOMER SERVICE (10 years)
- Customer service (10 years)
- RETAIL SALES (6 years)
- EXCEED (Less than 1 year)
- TIME MANAGEMENT (10 years)
- Security (8 years)
- Additional Information
- Over 10 years experience working in customer service
- Excellent communication skills
- Relate to customer concerns in a genuine way
- Cashiering skills
- Positive, punctual, hard working loyal, and trustworthy
- RELEVANT SKILLS & EXPERIENCE
- Customer Service
- Experience providing front line customer service in a respectful tactful, and courteous manner
- Excellent listener and patient while assessing customer needs and offering a solution
- Skilled at interacting with a diverse group of people
- Always remain calm while resolving conflicts
- Enjoy helping people, friendly, and approachable
- Work Ethic
- Excellent organization and time management skills
- Consistently demonstrate a positive attitude and willingness to meet and/or exceed job expectations
- Always maintain high work standards and quality
- Motivated to be a leader and work cooperatively
- Troubleshooting
- Task Prioritization
- Supervision and leadership
- Critical Thinking
- Excellent Communication
- Dependable and Responsible
- Active Listening
- Customer Relations
- Multitasking Abilities
- Good Telephone Etiquette
- Teamwork and Collaboration
- Relationship Building
Timeline
Assitant Manager/ Scone Production
Church Street Bakery
04.2018 - Current
Security Guard/ OFA Level 2, Housekeeping Lead Hand, Housekeeper/ Nutritional Food Services........
St. Joseph's Hospital
04.2007 - 10.2017
Building Maintenance Worker/ Security Guard/ Lead Hand/ Nutritional
St. Joseph's Hospital
04.2007 - 09.2017
Janitor/Manager/Customer Service
Leeward Neighborhood Pub/ Leeward Beer and Wine Store
02.2007
Janitorial, Banquet Server/ Housekeeping/ Laundry Attendant
Richmond Inn Hotel
04.2001 - 04.2007
Customer Service
Robin's Donuts
01.1986 - 01.1989
Beach Harvester
01.1984 - 01.1985
Processor
FANNY BAY OYSTERS
06.1977 - 08.1983
BST Level 1 And 2
Excel College
OFA Level 2
St. Johns Ambulance
GP Vanier Sec. School
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