Robert Papp
Van Nuys
Summary
Dynamic professional with a proven track record at the United States Post Office, excelling in customer service and problem-solving. Adept at fostering relationships to drive repeat business while effectively managing returns and exchanges. Recognized for teamwork and time management, consistently meeting deadlines and enhancing operational efficiency.
Overview
20
20
years of professional experience
Work History
Lead Service Sales Associate
United States Post Office
10.2017 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Worked to meet or exceed specific time deadlines needed for daily tasks
Shipping and Receiving Coordinator
Ventura Aerospace
01.2009 - 09.2016
- Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.
- Conducted regular inventory audits to verify stock levels and identify discrepancies, ensuring accurate recordkeeping.
- Maximized space utilization within the warehouse through strategic storage planning and organization techniques, reducing clutter and improving workflow efficiency.
Yeoman 3rd Class
United States Navy
10.2004 - 08.2008
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
John F. Kennedy High School
Granada Hills, CA06-2004
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
Timeline
Lead Service Sales Associate
United States Post Office
10.2017 - Current
Shipping and Receiving Coordinator
Ventura Aerospace
01.2009 - 09.2016
Yeoman 3rd Class
United States Navy
10.2004 - 08.2008
High School Diploma -
John F. Kennedy High School
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