Summary
Overview
Work History
Education
Skills
Timeline
Colton Douse

Colton Douse

Barrie,ON

Summary

Versatile and results-driven professional with experience at Total Battery, adept in electrical troubleshooting and fostering customer relationships. Excelled in enhancing service quality through meticulous battery care education and effective teamwork, significantly reducing return visits. Skilled in leveraging customer service excellence and technical expertise to drive sales and team efficiency.

Dynamic individual with hands-on experience in Battery's, Sales Forklift operation, fast line work and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

8
8
years of professional experience

Work History

Battery Service Technician/Lead Sales Associate

Total Battery
06.2018 - 10.2023
  • Educated customers on proper battery care and maintenance, resulting in fewer return visits for service issues.
  • Developed strong relationships with suppliers, securing high-quality products at competitive prices for the company.
  • Collaborated with sales teams to identify upselling opportunities for additional products or services based on client needs.
  • Contributed to overall team success by providing assistance to fellow technicians when needed.
  • Enhanced team productivity by maintaining a well-organized workspace and inventory system for tools and parts.
  • Contributed to the company''s reputation for excellence in service by consistently receiving positive feedback from customers and maintaining a high level of professionalism at all times.
  • Recorded repairs required, parts used and labor time.
  • Inspected and tested equipment to locate damage or worn parts.
  • Trained new sales associates to ensure consistent performance across the team.
  • Developed and maintained knowledge of current sales and promotions.

Dishwasher

Jack Astor's Bar & Grill
09.2017 - 02.2018
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.

Line Cook

Captain Georges Fish & Chips
09.2015 - 09.2017
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Education

High School Diploma -

Bear Creek Secondary School, Barrie, ON
09-2016

Skills

  • Wiring diagrams
  • Electrical troubleshooting
  • Battery storage
  • Battery replacement
  • Certified Forklift Operator
  • Shipping and receiving
  • Teamwork
  • Customer service
  • Customer assistance

Timeline

Battery Service Technician/Lead Sales Associate - Total Battery
06.2018 - 10.2023
Dishwasher - Jack Astor's Bar & Grill
09.2017 - 02.2018
Line Cook - Captain Georges Fish & Chips
09.2015 - 09.2017
Bear Creek Secondary School - High School Diploma,

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Colton Douse