Robert Odiawa
Niagara Falls,ON
Summary
Resourceful professional in the food preparation and serving industry, known for high productivity levels and ability to efficiently complete tasks. Skilled in menu planning, kitchen equipment use, and maintaining hygiene standards. Exceptional at time management, teamwork, and adaptability, ensuring smooth kitchen operations and positive customer experiences. Excel in fast-paced environments by leveraging strong organizational and communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Professional
Walmart Retailer Corporation
Niagara Falls, Ontario
10.2023 - 11.2024
- Monitored inventory levels to ensure availability of products and services for customers.
- Greeted customers and provided prompt, courteous service.
- Provided support for technical issues related to products or services.
- Ensured customer satisfaction through follow-up communications.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored customer feedback to identify areas for improvement in the customer experience.
Dietary Aide
Alpha Nursing Agency
Lagos, Nigeria
01.2020 - 11.2022
- Served food and snacks according to planned menu and patients' diet orders.
- Cleaned and sanitized kitchen equipment and surfaces.
- Monitored food temperatures to ensure safety and quality standards were met.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
Education
Post-Graduate Diploma - Supply Chain Management
Niagara College
08.2024
Post-Graduate Diploma - International Business Management
Niagara College
08.2023
Bachelor of Science - Business Administration
Federal University of Technology Akure
Ondo, Nigeria.01-2021
Skills
- Team management
- Supply Chain Management
- Computer skills
- Problem-solving
- Food safety
- Interpersonal communication
- Project Management
- Dining room service
- Fast food experience
- Customer service
- Meal preparation
- Time management
- Patient communication
- Kitchen organization
- Sanitization
- Serving and delivery support
- Restaurant experience
Certification
- Safe Check Advanced Food Safety Certification
- Adult/Child/Infant CPR & First Aid & AED
References
Available on Request
Volunteer Experience
Volunteer, Dogs Foundation, St Catharine's, ON, Volunteered at local shelters to help with feeding, grooming, and walking animals.
Awards
Recognized as 'Shining Star of the Month' on two occasions, selected from a pool of approximately 350 employees.
Timeline
Customer Service Professional
Walmart Retailer Corporation
10.2023 - 11.2024
Dietary Aide
Alpha Nursing Agency
01.2020 - 11.2022
Post-Graduate Diploma - Supply Chain Management
Niagara College
Post-Graduate Diploma - International Business Management
Niagara College
Bachelor of Science - Business Administration
Federal University of Technology Akure
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