ARNEL CARBONEL
Niagara Falls,ON
Summary
Results-driven Sales Supervisor with expertise in sales strategy, team leadership, and market analysis. Proven track record in enhancing customer satisfaction and developing effective training programs to boost team performance.
Overview
17
17
years of professional experience
Work History
Sales Supervisor
ALMARAI COMPANY
DAMMAM, KINGDOM OF SAUDI ARABIA
09.2016 - 09.2025
- Supervised daily sales operations and ensured team productivity.
- Trained new staff on product knowledge and sales techniques.
- Managed inventory levels to support sales goals and customer demand.
- Coordinated promotional activities to enhance brand visibility in stores.
- Developed training materials to improve team skills and performance.
- Analyzed market trends to identify potential growth opportunities.
- Fostered strong relationships with key clients for better service delivery.
- Implemented strategies to improve customer satisfaction and loyalty initiatives.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Processed cash, credit and check transactions with POS system and cash register.
- Maintained relationships with customers through regular follow-up calls and emails.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Created monthly reports on regional sales performance and presented to upper management.
- Implemented procedures that improved accuracy of customer orders.
- Planned and coordinated staff training sessions for new and existing employees.
- Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Negotiated contracts with suppliers to secure advantageous terms.
- Resolved customer complaints regarding sales and service.
Lead Sales Associate
ALMARAI COMAPANY
DAMMAM, KINGDOM OF SAUDI ARABIA
02.2009 - 08.2016
- Maintained inventory accuracy and organized stock displays.
- Trained new associates on products and company policies.
- Ensured compliance with health and safety regulations during operations.
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
Education
MBA - Business Management
UNIVERSITY OF NIAGARA FALLS
4342 QUEEN ST, NIAGARA FALLS, ON L2E7J707-2027
Bachelor of Science - Marketing
CENTRAL COLLEGES OF THE PHILLINES
QUEZON CITY, PHILIPPINES10-2001
Skills
- Market analysis
- Sales strategy
- Customer service
- Employee training
- Team leadership
- Visual merchandising
- Sales analysis
- Training staff
- Territory management
- Competitor analysis
- Sales reporting
Languages
English
Professional
Timeline
Sales Supervisor
ALMARAI COMPANY
09.2016 - 09.2025
Lead Sales Associate
ALMARAI COMAPANY
02.2009 - 08.2016
MBA - Business Management
UNIVERSITY OF NIAGARA FALLS
Bachelor of Science - Marketing
CENTRAL COLLEGES OF THE PHILLINES