Robert Nelson II
Clovis
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong interpersonal skills leading to customer retention as well as team cohesiveness.
Overview
8
8
years of professional experience
Work History
Assistant Branch Manager
Enterprise Rent-A-Car
08.2023 - 10.2025
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Maintained friendly and professional customer interactions.
- Worked to build relationships with customers and built potential for additional sales.
- Attended monthly sales meetings and quarterly sales trainings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to event marketing, sales and brand promotion.
Bartender
Groggs Irish Pub
03.2021 - Current
- Recruited and trained the bar staff in the basics of bartending and drink making to help maintain a talented team of four bartenders and two individuals.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors by serving guests quickly and consistently while demonstrating a high level of customer service.
Software Developer
Bitwise Industries
08.2019 - 06.2023
- Modernized outdated code bases using my expertise in WordPress standards to reduce cost and enhance performance.
- Optimized milestone efficiency through Agile collaboration with project managers.
- Enhanced user interface design by architecting intuitive graphical elements, ensuring seamless user experience, while also leading crucial sprint kickoff meetings to keep the development process efficient and focused.
- Fostered a knowledge-rich environment through comprehensive documentation of technical workflows, mentoring of new hires and apprentices, and instruction of a comprehensive 14-week WordPress course, further establishing best practices within the organization.
- Facilitated team collaboration, contributing innovative ideas during meetings, delivering timely updates on deadlines, designs and enhancements, while proficiently estimating work hours and tracking progress using Scrum methodology.
Bartender Trainer
Yard House
07.2017 - 01.2021
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Observed and evaluated new bartenders work to determine progress, provide feedback, and make suggestions for improvement.
- Assisted in creating and maintaining a healthy cohesive workspace culture.
Education
B.S. - Criminology
California State University Fresno
Fresno, CA05.2013
Skills
- Communication
- Relationship building and management
- Staff development
- Sales expertise
- Strong leadership
- Team development
- Strong interpersonal skills
- Marketing
- Organization
- Cost control
- Vendor collaboration
- Customer service
Websites
Accomplishments
- Finished #1 on monthly sales matrix multiple times
- Mentored and developed team members to get promoted.
- Interviewed for and attained a management position at a flagship branch.
- Gained new business accounts, giving consistent business through marketing efforts.
- Breaking sales and growth records at my rental branch.
Timeline
Assistant Branch Manager
Enterprise Rent-A-Car
08.2023 - 10.2025
Bartender
Groggs Irish Pub
03.2021 - Current
Software Developer
Bitwise Industries
08.2019 - 06.2023
Bartender Trainer
Yard House
07.2017 - 01.2021
B.S. - Criminology
California State University Fresno