Summary
Overview
Work History
Education
Skills
Timeline
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Gillian Marcuccio

Ottawa,ON

Summary

Accomplished Assistant Branch Manager at Enterprise Mobility, adept in leadership and organization, significantly raised customer satisfaction and exceeded sales targets. Expert in team development and communication, successfully trained staff and optimized operations at McDonald's Canada, demonstrating exceptional service and efficiency. Achieved operational excellence by swiftly identifying improvement areas, showcasing a results-driven approach with a focus on achievements.

Overview

8
8
years of professional experience

Work History

Assistant Branch Manager

Enterprise Mobility
09.2022 - Current
  • Ensuring a pleasant experience and positive environment for the customer by building relationships with regular customers and new customers by being helpful and friendly
  • Striving to achieve strong sales targets and exceeding these goals to remain competitive within the company.
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.

Restaurant Manager

McDonald's Canada
05.2016 - 12.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully trained and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Census Operator

Statistics Canada 2021 Government Census
05.2021 - 08.2021
  • Carefully examining federal government censuses to ensure they are eligible, meet specifications, and are in perfect condition for the scanner.
  • Processing paper censuses to the correct departments, to ensure all statistical data is collected accurately
  • Ensuring the daily quota of censuses are being sorted through and organized based on Statistics Canada's goals
  • Sorting, organizing, and filing federal government censuses according to a set system depending on the type of census form.

Education

Bachelor of Arts - Psychology

University of Ottawa
Ottawa, ON
06.2022

High School Diploma -

St. Mother Teresa High School
Nepean, ON
06.2018

Skills

  • Organization
  • Communication
  • Leadership
  • Team Development

Timeline

Assistant Branch Manager

Enterprise Mobility
09.2022 - Current

Census Operator

Statistics Canada 2021 Government Census
05.2021 - 08.2021

Restaurant Manager

McDonald's Canada
05.2016 - 12.2022

Bachelor of Arts - Psychology

University of Ottawa

High School Diploma -

St. Mother Teresa High School

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Gillian Marcuccio