Robert Johnston
Huntsville,ON
Overview
47
47
years of professional experience
Work History
Security Escort
ESS Enhanced Security Specialist
01.2017 - 05.2021
- Escorted and provided security for the movement of trades through secured areas of the airport.
- Interfaced with Canada Customs, U.S. Customs and Transport Canada in order to maintain and distribute proper documentation for workers.
- Built personal relationships between trades and work sites to promote positive experiences.
- Maintained vigilance of trades in secured areas of the airport.
- Maintained adherence of safety procedures for escorted workers.
Security Escort
Airside Security Access
03.2014 - 01.2017
- Escorted and provided security for the movement of trades through secured areas of the airport.
- Interfaced with Canada Customs, U.S. Customs and Transport Canada in order to maintain and distribute proper documentation for workers.
- Built personal relationships between trades and work sites to promote positive experiences.
- Maintained vigilance of trades in secured areas of the airport.
- Maintained adherence of safety procedures for escorted workers.
Customer Service Agent
US Airways Inc.
05.1974 - 07.2013
- Provided ticketing for travelling passengers.
- Interfaced with Canada and U.S. Customs.
- Met and dispatched flights.
- Loading and unloading of aircraft with respect to passenger baggage.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered personalized support by tailoring interactions based on individual customer preferences and needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Contacted customers to return routine and general calls promptly.
- Investigated and resolved accounting, service and delivery concerns.
Skills
- Visitor Relations and Customer Assistance
- Equipment Maintenance
- VIP Escorting
- Client Confidentiality
- Safety Procedures
- Record Keeping
- Incident Management
- Documentation And Reporting
- Baggage Handling and Tracing
- Security Awareness
- Special Needs Assistance
Timeline
Security Escort
ESS Enhanced Security Specialist
01.2017 - 05.2021
Security Escort
Airside Security Access
03.2014 - 01.2017
Customer Service Agent
US Airways Inc.
05.1974 - 07.2013
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