Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Dempsey

Cold Lake

Summary

Optimistic and personable individual seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Security Escort

Commissionaires
07.2023 - Current
  • Conducted regular foot patrols to maintain a visible security presence, deterring potential threats and criminal activity.
  • Enhanced site security by conducting thorough access control procedures and visitor screenings.
  • Provided clear documentation of daily activities through detailed incident reports, facilitating accurate record-keeping and follow-up actions.
  • Fostered trust among coworkers through consistent reliability as a team player and proactive problem solver.
  • Contributed to a positive work environment within the team by promoting open communication channels and actively participating in training sessions.
  • Demonstrated adaptability in high-pressure situations by effectively managing unexpected incidents while maintaining professionalism and composure.
  • Maintained a high level of situational awareness by staying informed about current security threats, trends, and best practices.
  • Streamlined communication between team members with the use of efficient radio protocols, improving incident response times.
  • Coordinated and managed vendor relationships to meet service level agreements.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Guided groups of up to 10 people on scheduled tours throughout military buildings and areas.

Assistant Manager

Liquor Warehouse
07.2022 - 07.2023
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Created employee schedules to align coverage with forecasted demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Processed refunds and exchanges in accordance with company policy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Lifted up to 60 pounds at once and used forklift to move heavier loads.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Supervisor

Cold Lake Liquors
08.2021 - 07.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Lifted up to 60 pounds at once and used forklift to move heavier loads.
  • Set up new sales displays each week with fresh merchandise.

Assistant Bakery Manager

Freson Bros.
03.2020 - 08.2021
  • Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
  • Maintained cleanliness and hygiene in bakery premises.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Established and maintained relationships with suppliers to procure quality ingredients and equipment.
  • Maintained and controlled inventory of baked goods.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Established performance goals and empowered bakers to exceed targets.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Inspected, checked and monitored baking products and supplies to guarantee freshness.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Taught specialized skills, methods and techniques and delegated assignments to bakery associates to maximize department productivity and profits.
  • Enforced company safety, cleanliness and sanitation policies by maintaining effective housekeeping standards.
  • Managed all baking operations professionally and handled all problems confidently.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.

Cashier

Independant Grocer
10.2019 - 03.2020
  • Processed refunds and exchanges in accordance with company policy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Upsold additional products and services to customers, increasing revenue.
  • Answered questions about store policies and addressed customer concerns.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Checked personal identifications during alcohol and tobacco sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

R.F. Staples Secondary School
Westlock, AB
06.2015

Skills

  • Microsoft Office Expertise
  • Conflict Resolution
  • Customer Service Excellence
  • Customer Relations
  • Financial Management
  • Valid class 5 drivers license with clean driving abstract
  • Security Protocols
  • VIP Escorting
  • Teamwork and Collaboration

Timeline

Security Escort

Commissionaires
07.2023 - Current

Assistant Manager

Liquor Warehouse
07.2022 - 07.2023

Supervisor

Cold Lake Liquors
08.2021 - 07.2022

Assistant Bakery Manager

Freson Bros.
03.2020 - 08.2021

Cashier

Independant Grocer
10.2019 - 03.2020

High School Diploma -

R.F. Staples Secondary School

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Jessica Dempsey