Robert Gutierrez
Encino
Overview
7
7
years of professional experience
Work History
Crew Member/ Server
The Boiling Crab
Woodland Hills, CA
05.2024 - 02.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Overnight Stock Associate
99cent store
Northridge, California
10.2022 - 03.2023
- Replenished out-of-stock items on sales floor, staged overstock, and rotated product
- Monitored inventory levels and reported shortages to management
- Kept sales floor and stockroom tidy and organized by removing cardboard and pallets and replacing overstock in correct locations
- Unloaded incoming shipments from trucks, safely and independently lifting up to [Number] pounds
- Developed solid relationships with staff, customers, and vendors
- Put out replenishments and new merchandise with well-built and organized displays
Host
Bj's restaurant
Woodland Hills, California
08.2018 - 05.2022
- Answered telephones, addressed caller inquiries, and delivered messages
- Provided superior customer service by promptly greeting and welcoming guests
- Cleaned and organized menus to increase sanitation and availability
- Supported server efficiency, introducing guests to server and taking drink orders
- Followed company procedures for guest-seating, including proper use of station charts and workflow
- Employed [Software] electronic reservation system to record and monitor guest reservations
- Resolved customer concerns and handled requests with professionalism
- Memorized and promoted menu items, daily specials, and drink options
- Moved and arranged tables, chairs, and settings for groups with special needs or large numbers
- Coordinated availability of waitstaff to balance workload between bar and restaurant sections
- Monitored dining rooms for seating availability, service, and occupancy limitations
- Took reservations and entered into [Software] reservations system
- Maintained seating charts for optimal station rotations
- Checked menus for cleanliness and proper presentation
Education
William Howard Taft Charter High School
Woodland Hills, CA05.2018
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Flexible schedule
- Safe food handling
- Integrity and honesty
Massage and PTA certified
Completed a 9 month course with hands on training and 100 hours of externship work
Timeline
Crew Member/ Server
The Boiling Crab
05.2024 - 02.2025
Overnight Stock Associate
99cent store
10.2022 - 03.2023
Host
Bj's restaurant
08.2018 - 05.2022
William Howard Taft Charter High School