Overview
Work History
Education
Skills
Massage and PTA certified
Timeline
Generic

Robert Gutierrez

Encino

Overview

7
7
years of professional experience

Work History

Crew Member/ Server

The Boiling Crab
05.2024 - 02.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Overnight Stock Associate

99cent store
10.2022 - 03.2023
  • Replenished out-of-stock items on sales floor, staged overstock, and rotated product
  • Monitored inventory levels and reported shortages to management
  • Kept sales floor and stockroom tidy and organized by removing cardboard and pallets and replacing overstock in correct locations
  • Unloaded incoming shipments from trucks, safely and independently lifting up to [Number] pounds
  • Developed solid relationships with staff, customers, and vendors
  • Put out replenishments and new merchandise with well-built and organized displays

Host

Bj's restaurant
08.2018 - 05.2022
  • Answered telephones, addressed caller inquiries, and delivered messages
  • Provided superior customer service by promptly greeting and welcoming guests
  • Cleaned and organized menus to increase sanitation and availability
  • Supported server efficiency, introducing guests to server and taking drink orders
  • Followed company procedures for guest-seating, including proper use of station charts and workflow
  • Employed [Software] electronic reservation system to record and monitor guest reservations
  • Resolved customer concerns and handled requests with professionalism
  • Memorized and promoted menu items, daily specials, and drink options
  • Moved and arranged tables, chairs, and settings for groups with special needs or large numbers
  • Coordinated availability of waitstaff to balance workload between bar and restaurant sections
  • Monitored dining rooms for seating availability, service, and occupancy limitations
  • Took reservations and entered into [Software] reservations system
  • Maintained seating charts for optimal station rotations
  • Checked menus for cleanliness and proper presentation

Education

William Howard Taft Charter High School
Woodland Hills, CA
05.2018

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Flexible schedule
  • Safe food handling
  • Integrity and honesty

Massage and PTA certified

Completed a 9 month course with hands on training and 100 hours of externship work

Timeline

Crew Member/ Server

The Boiling Crab
05.2024 - 02.2025

Overnight Stock Associate

99cent store
10.2022 - 03.2023

Host

Bj's restaurant
08.2018 - 05.2022

William Howard Taft Charter High School

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Robert Gutierrez