Madison Nicotera
Buena Park
Summary
Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Skilled in customer service and organization, consistently maintaining accuracy while fostering a supportive environment. Committed to enhancing client well-being through attentive care. Driven to prioritize individual needs with attention to important details.
Overview
9
9
years of professional experience
Work History
Server / Crew Member
Newport Star Cruises
04.2025 - Current
- Delivered exceptional customer service, ensuring guest satisfaction throughout journeys.
- Managed inventory and supplies to maintain operational efficiency on board.
- Assisted in meal preparation and service, maintaining high standards of cleanliness and presentation.
- Collaborated with crew members to resolve issues promptly, enhancing team effectiveness.
- Developed positive relationships with guests, encouraging repeat business through personalized service.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Trained new staff on event knowledge, service procedures, and customer interaction techniques.
Stewardess
Newport Star Cruises
12.2025 - Current
- Assisted in training new team members on cleaning procedures and equipment usage.
- Implemented inventory tracking for cleaning supplies to maintain adequate stock levels.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Maintained cleanliness and organization in assigned areas to ensure safe environments.
Family Caregiver
IHSS In Home Support Services
09.2023 - 04.2025
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with daily living activities and household chores.
- Transported clients to and from medical appointments with safety and efficiency.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Office Cleaner
Cru Institute Of Cosmetology & Barbering
03.2022 - 06.2022
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Supervised supplies in inventory and submitted reorder requests.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
Data Entry Clerk
PCI
08.2017 - 06.2019
- Sorted documents and maintained organized filing process.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Checked for accuracy by verifying data and records.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Created and maintained data entry logs to track data entry activities.
Education
High School Diploma -
Gilbert High School
Anaheim, CA05-2017
Skills
- Professional and mature
- Attention to detail
- Commercial and residential cleaning
- Compassionate caregiving
- Flexible schedule
- Dependable and responsible
- Teamwork and collaboration
- Food and beverage service
- Customer service
Timeline
Stewardess
Newport Star Cruises
12.2025 - Current
Server / Crew Member
Newport Star Cruises
04.2025 - Current
Family Caregiver
IHSS In Home Support Services
09.2023 - 04.2025
Office Cleaner
Cru Institute Of Cosmetology & Barbering
03.2022 - 06.2022
Data Entry Clerk
PCI
08.2017 - 06.2019
High School Diploma -
Gilbert High School