Hi, I’m
Robert Goss
London,ON
Summary
Accomplished Sales Manager at CAPOR WINDOWS AND DOORS, adept in customer relations and interpersonal communication, significantly increased sales revenue through strategic planning and team leadership. Leveraged customer service excellence to build lasting relationships and expand client base, showcasing exceptional upselling and cross-selling skills.
Overview
14
years of professional experience
Work History
TruGreen LandCare
Sales Representative
03.2024 - Current
Job overview
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Xeonpro
Chat Support Representative
01.2022 - 08.2024
Job overview
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
Speedy Auto Glass
Auto Glass Technician
01.2019 - 01.2022
Job overview
- Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
- Accepted and processed payments for services.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
E Work Place
Sales Representative
01.2017 - 01.2022
Job overview
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
CAPOR WINDOWS AND DOORS
Sales Manager
01.2011 - 01.2017
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Niagara CollegeWelland, None
Bachelor from Computer Programming
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
Languages
English
Elementary
Timeline
Sales Representative
TruGreen LandCare
03.2024 - Current
Chat Support Representative
Xeonpro
01.2022 - 08.2024
Auto Glass Technician
Speedy Auto Glass
01.2019 - 01.2022
Sales Representative
E Work Place
01.2017 - 01.2022
Sales Manager
CAPOR WINDOWS AND DOORS
01.2011 - 01.2017
Niagara College
Bachelor from Computer Programming
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