Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Fleet

Hamilton,Canada

Summary

Dynamic Customer Service Representative with a proven track record at Concentrix, skilled in technical troubleshooting and issue resolution. Proficient in CRM software, I consistently transform customer interactions into positive experiences, driving satisfaction and loyalty. My strong problem-solving abilities excel in fast-paced environments, making me well-suited for technical support roles.

Overview

1
1
Certificate
18
18
years of professional experience

Work History

Technical Support Representative

Concentrix
Hamilton, Canada
12.2025 - Current
  • Resolved customer issues through effective problem-solving techniques.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Educated customers on product features and benefits effectively.
  • Utilized CRM software for tracking customer interactions and feedback.

Service Technician

Niagara Region IT Services
, Canada
01.2014 - 01.2019
  • Identified and resolved root causes of user complaints, enhancing user satisfaction.
  • Executed repairs in depot and onsite, restoring and maintaining system functionality.
  • Prepared computers for deployment, ensuring optimal operational readiness.

Computer Service Technician

Telecom Computer
Burlington, Canada
01.2009 - 05.2009
  • Executed repairs in depot and onsite, ensuring customer equipment was operational and meeting service standards.
  • Configured and installed PCs for deployment, enabling seamless integration into customer environments.
  • Exhibited strong interpersonal skills and courtesy, enhancing customer satisfaction during support interactions.

Education

College Diploma - Information Technology

Trios College
Hamilton, ON

Skills

Technical troubleshooting

Issue resolution

System configuration

Troubleshooting techniques

Problem solving

CRM software proficiency

Customer support

Product training

Customer service techniques

Adaptability

Certification

CompTIA A+ Certification

IBM IT Support Specialization

Google IT Support Specialization

Timeline

Technical Support Representative

Concentrix
12.2025 - Current

Service Technician

Niagara Region IT Services
01.2014 - 01.2019

Computer Service Technician

Telecom Computer
01.2009 - 05.2009

College Diploma - Information Technology

Trios College
Robert Fleet