Robert Evans

• Enhanced customer satisfaction by providing timely and accurate technical support to clients.
• Excellent first call resolution
• Streamlined support processes for increased efficiency and faster resolution times.
• Cross-functional team member to identify and resolve complex technical & billing issues.
• Developed comprehensive documentation for troubleshooting procedures, reducing training time for new team members.

Repair Agent - Troubleshooting of home phone, satellite service and internet (Dial then the evolution of Ethernet) in a 24/7setting

OFA - Combining of individual billing systems into OneBill. Servicing of same billing enhancement. Aid in troubleshooting of home phone, satellite, internet and cell phone technologies

Specialized Agent - Escalation specialist for problems stemming from combining of 4 billing platforms

• Developed strong client relationships through consistent communication and attentive service.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Saved the Sale through effective communications of the benefits of product and potential new uses
• Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
• Spearheaded innovative product development initiatives that increased market share and profitability margins.
• Led successful sales presentations to prospective clients, resulting in increased partnerships and collaboration opportunities.

Server, Bartender, Office Reception, Event co-ordinator and Games Room technician.

• Implemented quality control measures to ensure consistent standards across all services provided.