Robert Dunlap
Comox,BC
Summary
Proven leader in enhancing customer experiences and sales outcomes, notably at Orkin Canada Pest Control. Excelled in strategic planning and relationship building, boosting client satisfaction and revenue. Skilled in sales team training and staff management, achieving significant performance improvements. Demonstrates exceptional motivational and communication abilities, ensuring team success and customer loyalty. Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
50
50
years of professional experience
Work History
Sales and Service
Orkin Canada Pest Control
11.2017 - 08.2022
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- assess,implement,and monitor all aspects of the job. Inspect all accounts, and impliment proper IPM programs as required by government and health regulations
Exterminator
Allpest Pest Control
04.2003 - 11.2017
- Handled emergency situations calmly and efficiently, quickly assessing the severity of the problem and implementing appropriate solutions.
- Utilized integrated pest management techniques to minimize environmental impact while effectively addressing pest problems.
- Built strong relationships with clients, earning trust through professionalism, reliability, and consistent results.
- Safeguarded public health by eliminating pests carrying diseases such as rodents or insects.
- Provided excellent customer service throughout the entire process from initial consultation to final treatment confirmation.
Sales Manager
Sears Canada
06.1972 - 04.2003
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Bachelor of Science - Biology
University of Saskatchewan
Saskatoon, SK04.1976
Skills
- Sales team training
- Staff Management
- Goals and performance
- Motivational Skills
- Verbal and written communication
- Strategic Planning
- Relationship Building
- customer service
Languages
English
Full Professional
Sport card collecting, golfing, fishing swimming, basketball, travelling
I like to keep active and strive to be fit and healthy
Timeline
Sales and Service
Orkin Canada Pest Control
11.2017 - 08.2022
Exterminator
Allpest Pest Control
04.2003 - 11.2017
Sales Manager
Sears Canada
06.1972 - 04.2003
Bachelor of Science - Biology
University of Saskatchewan
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