Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Richard Proctor

Langley,BC

Summary

Passion for Excellence: To be my personal best all the time. Promote an environment of collaboration and respect, that is professional, ethical, honest and accountable.

Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.

Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.

Overview

35
35
years of professional experience

Work History

Sales Manager/Retention Service to Sales

Open Road Acura Richmond/Acura Ricmond
02.2015 - Current
  • Led sales team in achieving quarterly and annual targets through strategic planning and execution.
  • Developed and implemented training programs to enhance product knowledge and customer service skills.
  • Analyzed market trends to identify opportunities for growth and align sales strategies accordingly.
  • Fostered relationships with key clients to enhance retention and drive repeat business initiatives.
  • Conducted regular performance evaluations, implementing feedback mechanisms to drive individual and team success.
  • Mentored junior sales staff, providing guidance on best practices and performance improvement techniques.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

General Sales Manager

Acura of Langley
12.2013 - 02.2015
  • Implemented process improvements, resulting in increased productivity and reduced operational costs.
  • Mentored junior managers, fostering professional growth and enhancing team collaboration.
  • Facilitated training programs focused on leadership development and operational best practices.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Senior Sales Manager

Pan Pacific Nissan Surrey
09.2012 - 11.2013
  • Led sales team to achieve high-performance targets through effective coaching and strategic planning.
  • Developed and implemented sales strategies that enhanced customer engagement and retention.
  • Trained and mentored junior sales staff, improving team productivity and performance metrics.
  • Streamlined sales processes, reducing response times and increasing overall efficiency in operations.
  • Developed a high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship.
  • Streamlined internal sales processes for increased efficiency, resulting in improved productivity and reduced overhead costs.
  • Established a robust CRM system that allowed for accurate tracking of customer interactions, leading to more informed decision-making throughout the entire sales process.
  • Championed the adoption of new sales tools and technologies to modernize operations, improve efficiency, and enhance overall team performance.
  • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.

Director of Sales and Marketing

Acura of Victoria
08.2003 - 07.2012
  • Developed and implemented strategic marketing plans to enhance brand visibility and increase market share.
  • Oversaw budget allocation for marketing activities, ensuring optimal resource utilization for maximum impact.
  • Analyzed sales and marketing data for improved strategies.
  • Facilitated regular communication between Sales and Marketing teams to ensure seamless collaboration on campaigns and client outreach efforts.
  • Managed a high-performing sales team, providing regular coaching and training to enhance their skills and performance.
  • Collaborated with cross-functional departments to optimize product offerings and pricing strategies, increasing overall profitability.

Sales Manager

Victoria Infiniti Nissan
04.1990 - 08.2003
  • Led sales team to exceed quarterly targets through strategic planning and effective coaching.
  • Consistently #1 in region
  • Developed and implemented training programs to enhance product knowledge and customer engagement skills.
  • Analyzed market trends to identify growth opportunities, driving increased customer acquisition and retention.
  • Fostered relationships with key clients, enhancing loyalty and generating repeat business through personalized service.
  • Streamlined sales processes, improving efficiency in lead management and follow-up procedures for higher conversion rates.
  • Collaborated with marketing teams to align promotional strategies with sales objectives, resulting in successful campaigns.
  • Mentored junior sales staff, providing guidance on best practices and performance improvement strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Attended industry events and conventions to expain sales opportunities.
  • Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.

Education

Diploma of Higher Education - Business/Managerial Economics

UK
Monmouth UK
01.1980

Economics And Politics

Monmouth School South Wales
Monmouth Uk
01.1977

Skills

  • Sales team leadership
  • Automotive Aftermarket
  • New Business Development
  • Account Management
  • Customer Retention
  • Sales Operations
  • Negotiation
  • B2B
  • Dealer Management
  • Marketing Strategy
  • Sales P
  • Team Building
  • Relationship building
  • Sales team training
  • Staff management

Timeline

Sales Manager/Retention Service to Sales

Open Road Acura Richmond/Acura Ricmond
02.2015 - Current

General Sales Manager

Acura of Langley
12.2013 - 02.2015

Senior Sales Manager

Pan Pacific Nissan Surrey
09.2012 - 11.2013

Director of Sales and Marketing

Acura of Victoria
08.2003 - 07.2012

Sales Manager

Victoria Infiniti Nissan
04.1990 - 08.2003

Diploma of Higher Education - Business/Managerial Economics

UK

Economics And Politics

Monmouth School South Wales

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Richard Proctor