ROBERT C. SMITH
San Diego
Summary
Dynamic leader and innovator with a proven track record for enhancing team productivity and customer satisfaction through analytical problem-solving and adaptable leadership. Recognized for restorative abilities and open-minded learning approach, consistently delivering high-quality outcomes.
Overview
10
10
years of professional experience
Work History
Supervisor
DLS Events/The Observatory
11.2023 - Current
- Oversee daily operations, including completion of managerial administrative tasks, setting staff goals and expectations, holding staff accountable for said expectations, maintaining efficient communication with staff and managerial team, and providing support, and more.
- Improve customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity and satisfaction by implementing new and efficient systems, seeking feedback to fine-tune, and effectively communicating any necessary changes.
- Resolve conflict among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhance communication within the team by holding regular meetings and encouraging open dialogue.
Floor Manager
Mic Drop Comedy
05.2022 - 11.2023
- Managed staff to maintain smooth-running operations of every show.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Provided stellar service to talent ensuring a positive and memorable experience with us.
- Acted as security when necessary to ensure minimal disruptions to shows as well as safety of all staff and customers.
- Oversaw inventory, supply restocking, sidework completion, and maintenance/organization of the club.
- Performed nightly closing procedures throughout the club ensuring a smooth and timely close.
General Manager / Digital Marketing / Co-Owner
Validus Elite Training Center
01.2015 - 11.2023
- Total P&L accountability for 2,200-square-foot weightlifting and powerlifting training center
- Direct daily operations, marketing, promotional events, programs, membership sales, customer relations, scheduling, hiring and training, vendor relations, cost controls, and facility maintenance
- Trainer and mentor for professional coaches and athletes of all levels of skill, ability, and interest, from world-class competitors to novices
- Digital content and social media manager for business, events, and competitive teams based at facility
- On-site event manager, host, and equipment technician for high-profile athletic competitions
- Sustained business through COVID-19 shutdown and rebuilt membership base by proactively communicating with customers, cultivating community, and renegotiating terms with vendors
- Developed and implemented strategies to increase sales and profitability.
Videographer / Photographer / Owner
Chauncy Smith Photography
01.2018 - Current
- Provide location and studio video production / photography for diverse purposes: professional headshots, portraits, fashion photography, product photography, real estate and architecture, and aerial photos
- Consult with customers to learn their needs, recommend creative approaches, and explain processes
- Plan and manage location and studio shoots with exacting attention to detail
- Manage client service delivery, ensuring customer satisfaction and cultivating repeat and referral business
- Coordinate marketing and promotions, including web presence and online directories for service providers (Thumbtack profile)
- Rated 2021 Top Pro on Thumbtack for consistently high quality, professionalism, and responsiveness
Education
Bachelor of Science - Digital Filmmaking
The Los Angeles Film School
Los Angeles, CASkills
- Leadership
- Emotionally Intelligent
- Open Minded Learner
- Analytical
- Adaptable
- Systems-oriented
Performance Experience and Training
- Stand-Up Workshop, American Comedy Co. San Diego, San Diego, CA, 01/22, 6-week course in elements of stand-up.
- Foundations of Improv training, Finest City Improv, San Diego, CA, 01/22, Improv fundamentals, games, scene work, and on-stage performances.
Volunteer Experience
- Provided Video and Audio Production for Big Pine Comedy Festival in San Diego
- Volunteer Coach at International Weightlifting Federation (IWF) World Weightlifting Championships
- Scheduled to volunteer at 2028 Summer Olympics in Los Angeles
- Instructor and Workshop Leader for weightlifting classes at Scripps Ranch High School and other sites
Timeline
Supervisor
DLS Events/The Observatory
11.2023 - Current
Floor Manager
Mic Drop Comedy
05.2022 - 11.2023
Videographer / Photographer / Owner
Chauncy Smith Photography
01.2018 - Current
General Manager / Digital Marketing / Co-Owner
Validus Elite Training Center
01.2015 - 11.2023
Bachelor of Science - Digital Filmmaking
The Los Angeles Film School
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