Robert Coughran
Hatchet Lake,Canada
Summary
Dedicated professional with extensive experience in maintaining clean and orderly environments through effective cleaning techniques and tools that uphold the highest sanitation standards. Proficient in safety protocols and efficient cleaning methods, contributing to enhanced overall quality of spaces. Additionally skilled in cash handling, customer service, and transaction processing within fast-paced retail settings, leveraging strong communication abilities and meticulous attention to detail to ensure customer satisfaction and operational efficiency. Proven track record of maintaining accuracy while adeptly resolving conflicts to foster a positive customer experience.
Overview
8
8
years of professional experience
Work History
Cleaner
Neocon International
11.2023 - 01.2025
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Barista and Cashier
Chartwells Compass Group
09.2021 - 12.2021
- Prepared specialty drinks and food for customers. Other duties included practicing safe sterilization methods for working in a food environment, mopping and sweeping floors, disinfecting counter tops, work areas and dishes/utensils.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Customer Service Representative
AMP Guardian LTD
01.2017 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
ALP (Adult Learning Program) - Global History and Communications IV
Nova Scotia Community College
Halifax, NS05.2021
Skills
- Computer proficiency
- Safe food handling
- Customer service experience
- Point of sale operations
- Customer service in a café setting
- Barista experience
- Cash management
- Sales proficiency
- Cleaning and sanitizing
- Sweeping and mopping
Languages
English - Fluent
Timeline
Cleaner
Neocon International
11.2023 - 01.2025
Barista and Cashier
Chartwells Compass Group
09.2021 - 12.2021
Customer Service Representative
AMP Guardian LTD
01.2017 - 11.2019
ALP (Adult Learning Program) - Global History and Communications IV
Nova Scotia Community College
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