Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristina Driukova

Burnaby,BC

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

13
13
years of professional experience

Work History

Cleaner

The Maids
03.2023 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Replaced light bulbs and other electrical fixtures as needed.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Used organic-based chemicals to disinfect floors, counters and furniture.

Food Server Assistant

White Giraffe (restaurant)
09.2022 - 02.2023
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
  • Trained new staff members on company policies and procedures.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Assisted with bussing tables and cleaning up spills.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Provided attentive service and proactively assessed guest needs.
  • Arranged tables and chairs for special occasions and events.
  • Assisted wait staff with timely food delivery and guest requests.
  • Established rapport with customers by providing friendly and attentive service.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Monitored dining room inventory and replenished as necessary.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Assisted customers with carry-out service.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Greeted customers and provided menus upon arrival to dining room.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Offered product samples, answered questions and helped customers find items.
  • Monitored dining room and bar areas for signs of overcrowding.

Senior Sales Executive

Panda Travel (travel Agency)
08.2017 - 02.2022
  • Attracting new customers
  • Sale of travel packages (processing online applications, incoming calls, receiving clients in the office)
  • Control over the work of sales managers
  • Training of sales managers, advanced training
  • Consultation of customers, selection of optimal tours
  • Registration of insurance, visas
  • Advice on the rules of border crossing and the rules of stay in the country of destination.
  • Hotel reservations
  • Purchase or reservation of tickets (air, rail, bus, etc.)
  • Booking services for clients (excursions, airport pickup, car rental, meals, etc.)
  • Resolution of conflicts and force majeure situations with clients and counterparties
  • Maintaining Instagram, Facebook
  • Attracting new customers
  • Sale of travel packages (processing online applications, incoming calls, receiving clients in the office)
  • Control over the work of sales managers
  • Training of sales managers, advanced training
  • Consultation of customers, selection of optimal tours
  • Registration of insurance, visas
  • Advice on the rules of border crossing and the rules of stay in the country of destination.
  • Hotel reservations
  • Purchase or reservation of tickets (air, rail, bus, etc.)
  • Booking services for clients (excursions, airport pickup, car rental, meals, etc.)
  • Resolution of conflicts and force majeure situations with clients and counterparties
  • Maintaining Instagram, Facebook
  • Employed effective problem-solving techniques, increasing client satisfaction ratings.
  • Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Followed up with customers to increase customer service with travel plans.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
  • Collaborated with colleagues to create and promote special travel packages.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
  • Developed promotional materials for travel packages to market hot destinations.
  • Updated and maintained customer databases to increase customer retention.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Helped customers with passport and visa applications.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
  • Monitored currency exchange rates and advised customers on best time to purchase foreign currency.

Restaurant Manager

Park Hotel Switzerland (hotel-restaurant)
07.2016 - 06.2017
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Developed unique events and special promotions to drive sales.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.

Legal Assistant

Chernalivskyi Yevhen
04.2014 - 01.2016
  • Organized documents to manage paper and electronic filing systems of clients.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Scheduled appointments, court appearances, and depositions for busy law firm.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
  • Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
  • Responded to client inquiries to provide accurate legal advice and offer assistance.
  • Created spreadsheets to track client progress and document billable hours.
  • Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
  • Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Assisted attorneys with reviewing and organizing witness reports.
  • Collaborated with attorneys to develop strategies for each case.
  • Attended court hearings and depositions to take notes and document proceedings.
  • Researched statutes, decisions, legal articles, and codes.
  • Researched and analyzed legal issues and cases to provide accurate advice to clients.
  • Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
  • Developed polished motions and briefs to support litigation processes and court proceedings.
  • Created weekly, monthly and quarterly expense reports.
  • Wrote and filed pleadings to court on schedule to maximize case success.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.

Office Assistant

Kasyanenko & Partners Law Firm
07.2010 - 03.2014
  • Meeting customers, serving tea/coffee
  • Receiving telephone calls, transferring official information to the head
  • Making appointments for customers
  • Printing/scanning documents
  • Drafting documents/letters on a computer
  • Organizational and technical support of the office
  • Receiving incoming correspondence and distribution to the appropriate departments within the office
  • Acceptance of documents and personal statements for the head's signature
  • Preparation of meetings and meetings held by the head. Collection of necessary materials, notification of participants about the time and place of the meetings. Maintaining and executing minutes of meetings and conferences.
  • Providing a working place of the head and employees of the company means of organizational technology, stationery.
  • Formation of cases in accordance with the approved nomenclature, ensuring their safety and delivery to the archive on time.
  • Organization of manager's business trips (ordering air and train tickets, hotel reservations

Education

Bachelor of Science - Law

Taras Shevchenko National University of Kyiv
Kyiv, Ukraine
06.2012

Skills

  • Manage Files
  • Customer Assistance
  • Claim Handling
  • Data Confirmation
  • Sensitive Information Handling
  • Staff Management
  • Complex Problem-Solving
  • Business Administration
  • Answer Telephone Calls
  • Scheduling
  • Calendar Management
  • Team Collaboration
  • Greeting and Seating Clients
  • Administrative Skills
  • Telephone Reservations
  • Guest Registration
  • Correspondence Typing
  • Verbal and Written Communication
  • Computer Proficiency

Timeline

Cleaner

The Maids
03.2023 - Current

Food Server Assistant

White Giraffe (restaurant)
09.2022 - 02.2023

Senior Sales Executive

Panda Travel (travel Agency)
08.2017 - 02.2022

Restaurant Manager

Park Hotel Switzerland (hotel-restaurant)
07.2016 - 06.2017

Legal Assistant

Chernalivskyi Yevhen
04.2014 - 01.2016

Office Assistant

Kasyanenko & Partners Law Firm
07.2010 - 03.2014

Bachelor of Science - Law

Taras Shevchenko National University of Kyiv

Similar Profiles

CREATE PROFILE
Kristina Driukova