Robert Castillo
West Covina
Summary
Results-driven sales professional consistently ranks among top performers by exceeding sales goals through relationship building and consultative selling. Expertise in managing high-value client relationships, negotiating contracts, and fostering customer satisfaction in dynamic environments. Transitioning into pharmaceutical sales to leverage strong communication and territory management skills.
Overview
8
8
years of professional experience
Work History
Senior Automotive Sales Consultant
ABC Motors
Los Angeles
01.2020 - Current
- Consistently ranked among top sales performers by exceeding monthly and quarterly sales goals.
- Established long-term customer relationships through personalized consultations and systematic follow-ups, enhancing customer loyalty.
- Educated customers on product features, financing options, warranties, and service plans to support informed purchasing decisions.
- Oversaw high-volume prospect pipeline using CRM systems to effectively track leads and customer engagement, supporting sales goals.
- Collaborated with finance and service departments to ensure a seamless customer experience.
- Cultivated referral business by fostering strong communication and ensuring high levels of customer satisfaction, contributing to sales growth.
Automotive Sales Consultant
Premier Auto Group
Los Angeles
01.2018 - 01.2020
- Achieved over 100% of annual sales targets for multiple consecutive years.
- Generated new business through targeted outbound prospecting, strategic networking, and nurturing repeat client relationships to enhance sales pipeline.
- Conducted needs-based consultations to match customers with appropriate vehicle solutions.
- Negotiated competitive pricing and financing terms, ensuring alignment with profitability targets while maximizing customer satisfaction.
- Maintained strong product knowledge across multiple vehicle lines and market competitors.
- Recognized for strong customer satisfaction and repeat business performance.
- Successfully managed relationships with diverse clients in a competitive sales environment.
- Trained newer sales associates on effective customer engagement and closing techniques, fostering a collaborative team environment.
- Demonstrated ability to quickly learn technical product information and communicate it effectively.
Education
High School Diploma -
Covina High School
Covina06-2013
Skills
- Consultative Sales
- Negotiation and Closing
- Territory Development
- Prospecting & Lead Generation
- Product Presentations
- Client Retention
- Objection Handling
- Relationship Management
- CRM Software
- Cross-Functional Collaboration
- Time Management
- Customer Education
Accomplishments
- Recognized for strong customer satisfaction and repeat business performance.
- Successfully managed relationships with diverse clients in a competitive sales environment.
- Demonstrated ability to quickly learn technical product information and communicate it effectively.
Additional Information
Valid Driver’s License, Comfortable with local territory travel and client meetings, Proficient in Microsoft Office Suite and CRM platforms, Bilingual English/Spanish (if applicable)
Timeline
Senior Automotive Sales Consultant
ABC Motors
01.2020 - Current
Automotive Sales Consultant
Premier Auto Group
01.2018 - 01.2020
High School Diploma -
Covina High School