Robel Eshetu
Burnaby,BC
Summary
Dynamic Barista Trainee at Chacho's Cafe, skilled in espresso machine operation and customer relationship management. Delivered exceptional service by crafting personalized beverages and training new staff, enhancing team efficiency. Recognized for maintaining composure during peak hours, ensuring customer satisfaction and loyalty through attentive service and effective communication.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barista Trainee
Chacho's cafe
Tel Aviv Yafo, Israel
05.2023 - 05.2024
- Operated espresso machines correctly in accordance with company guidelines.
- Collected payments and provided accurate change.
- Prepared and served hot or cold beverages.
- Described menu items to customers and suggested products based on stated preferences.
- Supported highest standards of conduct and service to support company reputation.
- Created complex, hand-crafted beverages based upon customer preferences.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Maintained calm demeanor during high-volume periods and special events.
- Provided excellent customer service at all times.
- Trained new employees to perform duties.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Cleaned dining area including tables, chairs, floors, windowsills, countertops.
- Described menu items to customers and suggested appealing products.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Stocked workstations with supplies such as cups, lids, syrups and sauces.
- Sliced fruits, vegetables and meats for use in food service.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by anticipating needs quickly.
Education
High School Diploma -
Bialik Rogozin School
Tel Aviv Yafo07-2017
Skills
- Espresso machine operation
- Beverage preparation
- Customer payment processing
- Menu item description
- Equipment troubleshooting
- Customer relationship management
- Time management
- Team training
- Conflict resolution
- Attention to detail
- Sales recommendations
- Order taking
- POS system operation
- Cleanliness
- Coffee brewing
- Espresso preparation
- Effective communication
Languages
English
Full Professional
Arabic
Full Professional
Hebrew
Native/ Bilingual
Amharic
Native/ Bilingual
Certification
Canadian Barista
Certificate of Completion
Barista Level one
Affiliations
- Famliy Activties
- Fitness & Gym Training
Timeline
Barista Trainee
Chacho's cafe
05.2023 - 05.2024
High School Diploma -
Bialik Rogozin School
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