Agya Pokharel
Vancouver,2625 Duke st
Summary
Proven leader with a track record of enhancing operations and customer satisfaction at Chandragiri Copy Udyog Pvt. Ltd. Excelled in operations management and employee relations, driving brand awareness and sales growth. Skilled in CRM and adept at leveraging technical expertise from IT roles to achieve business objectives. Demonstrates excellent communication and a results-driven approach.
Overview
3
3
years of professional experience
Work History
Barista Trainee
Academy of Coffee Excellence
2024.06 - 2024.07
- Streamlined order processing by efficiently operating the point-of-sale system and handling cash transactions accurately.
- Reduced customer wait times by quickly preparing orders while maintaining high-quality standards in drink presentation.
- Contributed to increased overall revenue by collaborating with team members to exceed daily sales targets consistently.
- Ensured consistency in drink quality by adhering to standard recipes and preparation procedures.
Assistant General Manager
Chandragiri Copy Udyog Pvt. Ltd
2023.03 - 2023.09
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Handled cash accurately and prepared deposits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Junior IT Technician in Windows Server 2019
HIT PVT. LTD.
2021.06 - 2023.03
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Microsoft Certified System Administration
Dursikshya Education Network
2022.10 - 2023.02
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Science - Computer Science
Alexander College
4805 Kingsway, Burnaby, BC V5H 4T6, Canada04.2026
High School Degree - Science Education
Everest Secondary School
Solteemode Kalimati, Kathmandu, Nepal09.2022
Skills
- Employee Relations
- Operations Management
- Customer Relationship Management (CRM)
- Business operations knowledge
- Order Taking
- POS System Operation
- Espresso preparation
- Team Player
- Drink customization
- Cleanliness
- Cash Handling
- Safe Food Handling
- Inventory Management
- Espresso machine operation
Languages
Nepali
Native language
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Barista Trainee
Academy of Coffee Excellence
2024.06 - 2024.07
Assistant General Manager
Chandragiri Copy Udyog Pvt. Ltd
2023.03 - 2023.09
Microsoft Certified System Administration
Dursikshya Education Network
2022.10 - 2023.02
Junior IT Technician in Windows Server 2019
HIT PVT. LTD.
2021.06 - 2023.03
Associate of Science - Computer Science
Alexander College
High School Degree - Science Education
Everest Secondary School
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