Robbie Duran
Apple Valley
Summary
Highly detail-oriented and professional Branch Manager. successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
13
13
years of professional experience
Work History
Branch Manager
Horizon Oxygen and Medical Equipment
02.2020 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Helped budgeted our Overtime cost
- Would assist our Hospice partners with any issues or questions they have.
- Do in services for our Hospice partners.
Patient Service Technician
Horizon Oxygen and Medical Equipment
11.2011 - 02.2020
- Delivered and setup medical equipment to hospice patients.
- Would help troubleshoot equipment over the phone, including during on call.
- Cleaned equipment to make sure we had available stock.
- Adhered to safety protocols consistently, minimizing workplace accidents or injuries.
- Maintained inventory par levels.
Education
High School Diploma -
Silverado High School
Victorville, CA06-2001
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Friendly
- Reliable
- Multi-tasking
- Excellent work ethic
- Decision-making
Accomplishments
- Outstanding Manager of the Year 2020 and 2023
- Outstanding Branch Performance Highest growth 2020
- Overall Highest Branch Growth 2021
Timeline
Branch Manager
Horizon Oxygen and Medical Equipment
02.2020 - Current
Patient Service Technician
Horizon Oxygen and Medical Equipment
11.2011 - 02.2020
High School Diploma -
Silverado High School
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