Rizza Lea Abad
Victoria,BC
Summary
Highly motivated and results-driven manager with a passion for team building and problem-solving. Skilled in leading and motivating teams to achieve exceptional results. Possesses excellent customer relations aptitude and a strong ability to build and maintain relationships. Demonstrates proficiency in making independent decisions and exercising sound judgment to positively impact company success. Committed to applying training, monitoring, and morale-building abilities to enhance employee engagement and drive performance improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Food Expeditor
Victoria Golf Club
05.2024 - Current
- Assisted preparation of food plates, overseeing quality, and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
- Supported overall restaurant success by stepping in to assist other team members.
- Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
Business Zone Manager
Manila Water Company Inc
04.2019 - 12.2023
- Lead a team that manages the day-to-day operations of a water utility company within a zone
- Strategized, planned, and ensured the attainment of targets in Billed Volume (water sales), Non-Revenue Water (water losses), Collection and After Sales (customer service)
- Proposed service improvement projects and managed execution, ensuring it will be completed on time, within budget and of required quality
- Engaged and maintained close relations with local government offices, including the Office of the Mayor, to ensure that ongoing and proposed projects are coordinated and executed accordingly.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement
Key Accounts Manager
Manila Water Company Inc
09.2014 - 08.2019
- Boosted client satisfaction by developing and maintaining strong relationships with key accounts to inform, educate and enlist their support and involvement in company initiatives
- Negotiated contract terms and pricing, securing profitable deals for the company.
- Offered other water-related products and services that the company is providing.
- Established trust-based relationships with clients by consistently exceeding expectations regarding communication, responsiveness, and issue resolution.
- Developed a comprehensive understanding of customers'' needs, enabling targeted up-selling and cross-selling efforts.
Senior Territory Manager
Manila Water Company Inc
05.2012 - 08.2014
- Managed the day-to-day operations within District Metering Zones (approximately 10,000 service connections)
- Established and developed good working relationships with local government officers to enlist their support and involvement in company initiatives and projects.
- Generated new business leads through targeted prospecting techniques and strong networking skills.
- Drove revenue efficiency through data-driven decision-making processes based on accurate reporting and analysis of key performance metrics.
Demand Analyst
Valiant Distribution Inc
04.2010 - 04.2012
- Responsible in maintaining the inventory level of all the warehouses of the company, ensuring that orders of clients will be served at a minimum 90% customer service level
- Processed daily orders to principal and monitored their deliveries to warehouse.
Education
Post Degree Diploma - Business Administration
Camosun College
Victoria, BCBachelor of Science - Business Management - Entrepreneurial Enterprise
Ateneo De Manila University
Quezon City, PH03.2010
Skills
- Team Leadership
- Data Analytics
- Forecasting
- Business Operations Management
- Customer Relationship Management
- People Management
- Training and Development
- Inventory Management
- Professionalism
- Positive Attitude
- Microsoft Office
Certification
- Workplace Diversity, Equity, and Inclusion in Action, Skillsoft, 79076738, 08/2023
- Building Customer Relationships in a Virtual Environment, Skillsoft, 61610106, 11/2022
- Accountable Leadership, Skillsoft, 57993314, 09/2022
- Becoming an Emotionally Intelligent Leader, Skillsoft, 58104331, 09/2022
- Creating a Successful Business Execution Culture, Skillsoft, 58099123, 09/2022
- Leadership Transitions: Becoming a Frontline Manager, Skillsoft, 57976874, 09/2022
- Leading by Developing People, Skillsoft, 57990280, 09/2022
- Being an Effective Team Member, Skillsoft, 56671285, 08/2022
- Learning From Failure, Skillsoft, 52881783, 06/2022
- KT Project Management, Kepner-Tregoe, Inc, 09/2018
- Systematic Consultative Selling, Olet Manalang Training Consultants, 08/2016
Languages
Filipino
Native or Bilingual
English
Full Professional
Awards
- Best Key Accounts Manager, 2015-2018
- Top Collection Performer, 2015-2018
- Awardee, President's Pride due to Performance 2019
Timeline
Food Expeditor
Victoria Golf Club
05.2024 - Current
Business Zone Manager
Manila Water Company Inc
04.2019 - 12.2023
Key Accounts Manager
Manila Water Company Inc
09.2014 - 08.2019
Senior Territory Manager
Manila Water Company Inc
05.2012 - 08.2014
Demand Analyst
Valiant Distribution Inc
04.2010 - 04.2012
Post Degree Diploma - Business Administration
Camosun College
Bachelor of Science - Business Management - Entrepreneurial Enterprise
Ateneo De Manila University
- Workplace Diversity, Equity, and Inclusion in Action, Skillsoft, 79076738, 08/2023
- Building Customer Relationships in a Virtual Environment, Skillsoft, 61610106, 11/2022
- Accountable Leadership, Skillsoft, 57993314, 09/2022
- Becoming an Emotionally Intelligent Leader, Skillsoft, 58104331, 09/2022
- Creating a Successful Business Execution Culture, Skillsoft, 58099123, 09/2022
- Leadership Transitions: Becoming a Frontline Manager, Skillsoft, 57976874, 09/2022
- Leading by Developing People, Skillsoft, 57990280, 09/2022
- Being an Effective Team Member, Skillsoft, 56671285, 08/2022
- Learning From Failure, Skillsoft, 52881783, 06/2022
- KT Project Management, Kepner-Tregoe, Inc, 09/2018
- Systematic Consultative Selling, Olet Manalang Training Consultants, 08/2016
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